{"id":1158168,"url":"https://alion.io/job/maersk-reefer-customer-experience","title":"Reefer Customer Experience","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":279,"ghost_share":0,"stale_share":0.975,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Pedro Sula, Honduras"],"countries":["HN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T22:27:34Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T02:26:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Reefer Customer Experience Agent manages day-to-day customer interactions and supports the end-to-end execution of refrigerated cargo shipments. The role acts as a primary contact for assigned customers, provides proactive and accurate shipment updates, coordinates with internal and external stakeholders, resolves routine operational issues within established procedures, and contributes to service quality, customer retention, operational efficiency, and continuous improvement.Manage and monitor the end-to-end shipment process for assigned reefer customers, ensuring timely completion of operational milestones.\nAct as the primary point of contact for customer inquiries, shipment requests, and routine service needs.\nProvide proactive, timely, and accurate communication on shipment status, delays, exceptions, and potential disruptions.\nCoordinate with commercial, operations, documentation, equipment, finance, and other relevant teams to support smooth shipment execution.\nResolve customer queries and service issues within agreed timelines, applying established procedures and escalating complex or high-risk cases appropriately.\nFollow applicable SOPs, IOPs, customer-specific requirements, and compliance guidelines, while maintaining complete and accurate records.\nMonitor assigned customer and operational performance indicators, identify recurring issues, and support corrective and preventive actions.\nPromote relevant digital solutions and value-added services that simplify the customer journey and improve service delivery.\nBuild effective customer relationships and support retention by understanding customer needs and proposing practical service improvements.\nContribute to process improvement, change initiatives, knowledge sharing, and team collaboration to enhance customer satisfaction and operational efficiency.\nPrevious experience in a customer-facing role, preferably in logistics, transportation, shipping, freight forwarding, or supply chain operations.\nWorking knowledge of logistics processes, products, shipment milestones, and industry terminology; reefer or cold-chain exposure is preferred.\nDemonstrated ability to manage customer relationships, coordinate across multiple stakeholders, and deliver consistent service quality.\nAbility to analyze situations, solve routine problems, prioritize workload, and make sound decisions within established guidelines.\nProficiency in Microsoft Office applications and customer service or operational systems; process-improvement exposure is an advantage.\nFluent written and spoken English; Spanish or other locally relevant language capability may be required based on location.\nof hiring.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":3562,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-23T22:27:34Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/maersk-reefer-customer-experience","json_url":"https://alion.io/job/maersk-reefer-customer-experience.json","meta":{"generated_at":"2026-09-25T02:45:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2965,"day_limit":5000,"remaining_today":2035,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}