{"id":4297412,"url":"https://alion.io/job/maersk-senior-process-expert-3","title":"Senior Process Expert","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":559,"ghost_share":0,"stale_share":0.281,"repost_share":0.03,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T01:54:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Senior Specialist - Tender & Contract Management (TCM) is responsible for the end-to-end execution, validation, and maintenance of customer contracts and tenders for. The role requires strong commercial understanding, attention to detail, stakeholder management capabilities, and the ability to drive quality and process improvements while ensuring timely and accurate implementation of customer agreements.Key Responsibilities:\nTender & Contract Management\nExecute customer tenders, contracts, amendments, and rate maintenance activities with a high degree of accuracy and within agreed service levels.\nAnalyze commercial agreements and translate customer requirements into system filings aligned with approved business decisions and commercial commitments.\nManage complex contract structures involving multiple products, geographies, currencies, surcharges, and contractual exceptions.\nEnsure contract implementation complies with approved customer agreements, internal governance standards, and company policies.\nMaintain the integrity and accuracy of contract data across applicable systems and platforms.\nQuality, Compliance & Governance\nDrive excellence in contract quality and invoice accuracy to support a best-in-class customer experience.\nConduct quality reviews, proactive audits, and validation checks to identify filing gaps, compliance risks, and process deviations.\nLead and support Root Cause Analysis (RCA) activities and ensure effective implementation of corrective and preventive actions (CAPA).\nProvide data-driven insights, trend analysis, and recommendations to support governance reviews and leadership decisions.\nEnsure compliance with Standard Operating Procedures (SOPs), global guidelines, and internal control requirements.\nStakeholder Management & Collaboration\nPartner closely with Sales, Pricing, Product, Customer Service, Operations, and Area teams to ensure successful tender and contract execution.\nServe as the primary point of contact for complex contract implementation, filing challenges, and business-critical issues.\nSupport the resolution of customer escalations related to contract setup, rate maintenance, and billing accuracy.\nFacilitate cross-functional discussions, align stakeholders, and drive timely closure of action items.\nContinuous Improvement & Transformation\nIdentify opportunities for process optimization, automation, and operational efficiency improvements.\nSupport testing, implementation, and adoption of new tools, systems, and business initiatives.\nContribute to the development of standardized processes, best practices, and knowledge repositories across the TCM organization.\nLead or participate in initiatives focused on improving customer experience, quality performance, and productivity.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. 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