{"id":2840662,"url":"https://alion.io/job/maersk-sr-customer-experience-partner-2","title":"Sr. Customer Experience Partner","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":337,"ghost_share":0,"stale_share":0.896,"repost_share":0.009,"time_to_fill_p50_days":15,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3279},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T17:53:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Senior Customer Experience Partner\nWe Offer:\nMaersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.\nAt Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.\nWith more than 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.\nJoin us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's build a brighter and more sustainable future with Maersk.\nWhat You'll Gain\nOpportunity to work with global customers in the Automotive and Industrial sector.\nExposure to integrated Ocean and Supply Chain Management solutions within a world-leading logistics company.\nA collaborative, inclusive culture focused on continuous learning and professional development.\nThe chance to contribute to process improvements, customer success, and operational excellence on a global scale.\nThe Opportunity\nWe are seeking a results-driven and customer-focused Senior Customer Experience Partner to join our Customer Experience team. In this role, you will manage a portfolio of Integrated Ocean and SCM accounts, acting as the primary contact for customers while ensuring the successful execution of shipment lifecycles. You will collaborate with internal stakeholders, analyze operational performance, and identify opportunities to enhance service delivery and customer satisfaction. This position offers the opportunity to make a meaningful impact by driving operational excellence and strengthening long-term customer relationships.\nKey Responsibilities\nManage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.\nServe as the primary point of contact for customers, ensuring a seamless and positive experience throughout the shipment lifecycle.\nCoordinate with internal teams to resolve operational issues and meet customer satisfaction targets.\nMonitor service levels, transit milestones, and performance metrics to ensure efficient cargo movement.\nProactively identify and prevent service failures while implementing corrective actions and process improvements.\nDeliver customized reporting and data insights to support customer cargo performance scorecards.\nAnalyze trends, identify root causes of performance gaps, and collaborate with stakeholders to implement sustainable solutions.\nMaintain high standards of vendor performance to support timely and reliable cargo delivery.\nSupport the development and onboarding of junior team members through training and knowledge sharing.\nIdentify opportunities to introduce additional Maersk products and services that support customers' supply chain needs.\nContinuously expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes.\nWho We Are Looking For\nWe welcome candidates from diverse backgrounds who are passionate about customer experience, logistics, and operational excellence.\nBachelor's degree or equivalent professional experience.\n2 to 5 years of functional experience within transportation, logistics, or supply chain operations.\n3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.\nExperience with Supply Chain Management (SCM) and Less than Container Load (LCL) operations is required.\nStrong proficiency in Microsoft Office applications, particularly Excel, and experience with data analytics and reporting.\nDemonstrated ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.\nExcellent problem-solving, communication, stakeholder management, and conflict resolution skills.\nStrong understanding of key performance indicators and experience driving results against defined targets.\nAnalytical mindset with sound business judgment, operational focus, and financial awareness.\nCommitment to delivering exceptional customer service while fostering collaboration across teams.\nAdditional Information\nLocation: Charlotte, NC \nEmployment Type: Full time\nCompensation: $60,000-$70,000\nMaersk is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds and encourage individuals with diverse experiences and perspectives to apply.\nNotice to applicants applying to positions in the United States\nYou must be authorized to work for any employer in the U.S.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5656,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-19T08:53:58Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:10","win:early","comp:brand"],"computed_at":"2026-10-20T04:34:57Z"},"pay":null,"html_url":"https://alion.io/job/maersk-sr-customer-experience-partner-2","json_url":"https://alion.io/job/maersk-sr-customer-experience-partner-2.json","meta":{"generated_at":"2026-10-20T04:34:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-sr-customer-experience-partner-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-sr-customer-experience-partner-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-sr-customer-experience-partner-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-sr-customer-experience-partner-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-sr-customer-experience-partner-2"}]}