{"id":3305627,"url":"https://alion.io/job/maersk-sr-cx-consultant-3-2","title":"Sr CX Consultant-3","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":638,"ghost_share":0,"stale_share":0.235,"repost_share":0.006,"time_to_fill_p50_days":36,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Qingdao, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-03T01:37:34Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"We Offer\nJoining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.\nWe are looking for experienced logistics professionals to take ownership of end-to-end operations and complex issue resolution, and act as key contributors to service excellence and process improvement.\nThis role is suitable for candidates with sea/air logistics experience OR strong operational background.\nKey Responsibilities\nIndependently manage and monitor end-to-end logistics operations\n\nHandle complex exceptions and ensure timely resolution\n\nAct as a key contact point to coordinate across multiple stakeholders\n\nDrive root cause analysis and implement corrective actions\n\nEnsure service performance meets KPIs and customer expectations\n\nContribute to process optimization and operational improvements\n\nSupport junior team members and share best practices\n\nWhat We Are Looking For\nStrong ownership & accountability - drives tasks to completion\n\nExcellent problem-solving ability - can independently resolve complex issues\n\nCustomer-focused mindset - proactive in improving experience\n\nEffective communication & coordination - able to influence across teams\n\nStrong learning & adaptability - handles complex processes and systems quickly\n\nTeam collaboration & mentoring mindset\n\nAbility to perform under pressure & manage multiple priorities\n\nQualifications\nBachelor’s degree preferred\n\n5+ years of experience in logistics / supply chain / operations\n\nExperience in sea freight / air freight / 3PL / supply chain is a strong plus\n\nGood English communication skills (written & verbal)\n\nExperience in process improvement or data analysis is a plus\n\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. 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