{"id":3807978,"url":"https://alion.io/job/maersk-sr-cx-consultant-4","title":"Sr CX Consultant","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":538,"ghost_share":0,"stale_share":0.301,"repost_share":0.03,"time_to_fill_p50_days":35,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-13T17:37:04Z","board_verified":false,"closed_at":"2026-11-13T17:37:04Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"We Offer\nJoining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.\nJob Summary:\nWe are seeking a highly motivated and customer-focused Sr CX Consultant to support daily logistics operations at the customer's site. This role will be embedded within the customer’s office environment and will work directly in the customer’s operational systems to manage shipment visibility, documentation compliance, customs clearance coordination, and delivery execution. The successful candidate must possess excellent communication, stakeholder management, and relationship-buildingskills to effectively collaborate with customers, freight forwarders, customs brokers, and internal teams.\nKey Responsibilities\nCustomer Onsite Support & Relationship Management\nWork onsite at the customer's office as the primary logistics operations contract.\nOperate and maintain shipment information within the customer's systems, ensuring data accuracy, visibility, and compliance.\nBuild and maintain strong working relationships with customer stakeholders through proactive communication and regular engagement.\nAct as a trusted advisor and key point of contact for import operational matters.\nManage customer expectations and provide timely updates on shipment status, exceptions, risks, and resolution plans.\nProactively identify opportunities to improve customer experience and operational efficiency.\nFacilitate effective communication between customers, freight forwarders, customs brokers, trucking providers, and internal teams to ensure smooth shipment execution.\nHandle operational escalations professionally and drive issue resolution in a timely manner.\nWhat We Are Looking For\nExperience\n3+ years of experience in Import Operations, Freight Forwarding, Supply Chain, or Logistics Management.\nSolid understanding of international shipping documentation and import processes.\nExperience working directly with customer teams in an onsite or dedicated account environment is highly preferred.\nFamiliarity with customer-owned logistics or transportation management systems is an advantage.\nSkills & Competencies\nExcellent verbal and written communication skills in English.\nStrong customer relationship management and stakeholder engagement skills.\nProven ability to work independently in a customer-facing environment.\nStrong problem-solving and conflict-resolution abilities.\nHigh sense of ownership and accountability.\nAbility to manage multiple priorities while maintaining excellent service levels.\nStrong collaboration and influencing skills across internal and external stakeholders.\nCustomer-centric mindset with a focus on delivering operational excellence.\nPreferred\nExperience handling Dangerous Goods (DG) shipments and related regulatory requirements.\nHands-on experience preparing authorization documents and declarations for submission to Maritime Safety Administration (MSA) or other government authorities.\nKnowledge of IMO, SDS, DG declaration requirements, and international hazardous cargo regulations.\nDG-certified or related logistics/compliance certifications are highly preferred.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. 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