{"id":3240669,"url":"https://alion.io/job/maersk-supervisor-customer-service-2","title":"Supervisor - Customer Service","company":{"id":7034,"name":"Maersk","domain":"maersk.com","url":"https://alion.io/company/maersk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":686,"ghost_share":0,"stale_share":0.504,"repost_share":0.006,"time_to_fill_p50_days":14,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tanjung Pelepas, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T06:32:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Key Responsibilities\n1. Customer & Stakeholder Support\nHandle customer enquiries and provide timely updates on shipment, order and warehouse operational status.\nAct as the communication link between customers, warehouse operations, transporters and other relevant stakeholders.\nFollow up on pending requirements and ensure issues are communicated and escalated promptly.\nMaintain professional and effective communication with customers and internal teams.\n2. Inbound Operations\nReceive and review inbound shipment information and required documentation.\nCoordinate with warehouse operations on incoming cargo and receiving activities.\nEnsure necessary shipment information is updated accurately in the relevant systems and trackers.\nFollow up and communicate any receiving discrepancies or exceptions.\n3. Outbound Operations\nReceive and process outbound/customer orders.\nCoordinate with operations on cargo picking, preparation, stuffing/loading and shipment completion.\nMonitor shipment progress and highlight potential delays or operational constraints.\nEnsure required outbound documents and shipment information are prepared and communicated accordingly.\n4. Exception Management\nCoordinate and report operational exceptions such as cargo shortage, damage, labelling issues, documentation discrepancies or inventory discrepancies.\nFollow up with customers/stakeholders for the required course of action.\nCoordinate with warehouse operations to ensure agreed recovery or corrective actions are carried out.\nMaintain proper records and supporting evidence for exceptions.\n5. Documentation & System Updates\nPrepare, verify and maintain accurate operational documentation.\nUpdate relevant warehouse systems, shipment trackers and reports.\nEnsure documentation is complete and properly handed over between shifts.\nMaintain good record keeping for operational and customer requirements.\n6. Inventory Support\nMonitor inventory-related enquiries and coordinate with operations when discrepancies are identified.\nSupport inventory reconciliation and investigation where required.\nEnsure inventory-related reports are accurately communicated to relevant stakeholders.\n7. Reporting & Billing Support\nPrepare and maintain required daily, weekly and monthly operational reports.\nSupport billing preparation and verification of applicable operational charges.\nEnsure relevant supporting documents are available for billing and reporting purposes.\nNight-Shift Rotation Responsibilities\nThe employee will participate in a weekly day/night shift rotation based on the operational roster.\nDuring the night-shift assignment, the employee will:\nServe as the Customer Service focal point for ongoing warehouse activities.\nMonitor inbound and outbound activities scheduled during the night shift.\nCoordinate closely with the night operations team on shipment priorities and customer requirements.\nRespond to urgent operational enquiries and exceptions.\nEscalate critical issues to the appropriate stakeholders when immediate attention is required.\nMonitor pending shipments and ensure time-sensitive activities are followed up.\nMaintain clear records of outstanding matters, exceptions and actions taken during the shift.\nPrepare a proper shift handover to the incoming day-shift Customer Service team.\nEnsure unresolved issues are clearly communicated with the latest status, action required and responsible party.\nKey Competencies\nGood communication and stakeholder coordination skills.\nStrong attention to detail and documentation accuracy.\nGood understanding of warehouse inbound and outbound processes.\nAbility to priorities multiple operational requirements.\nGood problem-solving and follow-up skills.\nAble to work independently during night-shift coverage.\nAble to make timely operational escalations when required.\nGood handover and reporting discipline.\nComfortable working in a fast-paced warehouse environment.\nRequirements\nDegree or equivalent qualification in Logistics, Supply Chain, Business Administration or a related field.\nPrevious experience in warehouse Customer Service, logistics or supply-chain operations is preferred.\nFamiliarity with WMS, shipment tracking systems and Microsoft Office applications is an advantage.\nWilling and able to work on a weekly rotating day/night-shift schedule according to operational requirements.\nMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.\nWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .","description_format":"text","description_chars":5110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-25T15:50:16Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/maersk-supervisor-customer-service-2","json_url":"https://alion.io/job/maersk-supervisor-customer-service-2.json","meta":{"generated_at":"2026-10-26T08:08:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7034},"rest":"https://alion.io/mcp/rest/get_company?id=7034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaersk-supervisor-customer-service-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaersk-supervisor-customer-service-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaersk-supervisor-customer-service-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maersk-supervisor-customer-service-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaersk-supervisor-customer-service-2"}]}