{"id":1678613,"url":"https://alion.io/job/maf-schweiz-it-support-engineer-l2-cairns","title":"IT Support Engineer (L2) - Cairns","company":{"id":2135494,"name":"MAF Schweiz","domain":"maf-schweiz.ch","url":"https://alion.io/company/maf-schweiz","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":97000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T09:14:24Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T19:43:07Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"Overview\nIT Support Engineer (Level 2)\nUse Your IT Skills to Help Change Lives Around the World\nTechnology may not fly the aircraft... but it helps keeps our mission in the air.\nEvery day, Mission Aviation Fellowship (MAF) relies on technology to connect remote teams, support life-saving flights, protect critical systems, and enable our staff to serve some of the world's most isolated communities.\nWe're looking for an experienced IT Support Engineer (Level 2) to join our global IT team. If you're passionate about technology, enjoy solving complex technical problems, and want your work to have a lasting impact beyond the office, we'd love to hear from you.\nWho Are We?\nMission Aviation Fellowship (MAF) has been bringing help, hope, and healing to isolated communities for more than 80 years.\nOperating over 116 aircraft across more than 30 countries, we use aviation and technology to overcome barriers that prevent people accessing healthcare, education, disaster relief, and the Gospel. Whether transporting patients for emergency medical care, supporting humanitarian organisations, or delivering essential supplies, our mission exists because dedicated people behind the scenes make it possible.\nTechnology is a vital part of that mission.\nLocation: Office Based Role - Cairns, Australia.\n**NOTE: Applicants must have the current, legal right to work in the Australia.Acceptance of and adherence to MAF’s purpose, vision and values is an essential condition of employment. Criminal History check will also be completed as part of the process**\nResponsibilities\nWhat You'll Be Doing\nAs part of our global IT team, you'll provide second-line technical support to MAF staff across multiple countries and time zones, helping ensure our people remain connected, secure, and productive.\nYou'll be involved in:\nProviding technical support across Microsoft 365, Azure Active Directory, endpoint devices, networking, and collaboration platforms.\nInvestigating and resolving escalated technical issues while delivering an exceptional support experience.\nSupporting cybersecurity, identity and access management, and endpoint compliance.\nAssisting with system upgrades, deployments, and global IT projects.\nCreating and maintaining technical documentation and knowledge articles.\nWorking closely with colleagues around the world to continually improve our IT services.\nMentoring junior team members and sharing knowledge across the global support team.\nHelping ensure our technology remains reliable, secure, and ready to support mission operations wherever MAF serves.\nYou'll work alongside talented colleagues across multiple countries who value collaboration, knowledge sharing, innovation, and serving one another well. We believe in investing in our people, encouraging professional growth, and creating an environment where everyone can contribute and thrive.\nAs part of our One Team, One Mission culture, you'll play an important role in supporting the technology that keeps our aircraft flying, our staff connected, and our programmes serving some of the world's most remote and isolated communities. One Team. One Mission. Endless impact.\nApplications close 31st Oct, with the successful candidate expected to commence asap.\nFor the complete job description,click here.\nQualifications, Skills & Experience\nWhat We're Looking For\nEssential\nRelevant tertiary qualification in Information Technology (or equivalent experience)\nMinimum 4 years' experience in IT support or systems administration\nExperience supporting Microsoft 365, Azure, Active Directory, Windows environments, and endpoint management\nExcellent troubleshooting, communication, and customer service skills\nStrong spoken and written English\nHighly Regarded\nMicrosoft, Azure, Cisco, CompTIA, VMware, or ITIL certifications\nExperience supporting cloud and hybrid environments\nNetworking knowledge including TCP/IP, DNS, DHCP, VPNs, and firewalls\nExperience with Intune, MS Defender, Jira/Confluence\n\nPowerShell or Python scripting\nExperience supporting international, mission, or not-for-profit organisations\nReady to Use Your IT Skills for Something Bigger?\nIf you're looking for more than just another support role, this is your opportunity to combine technical excellence with meaningful purpose.\nJoin a global team that's using technology to help deliver help, hope, and healing to some of the world's most isolated communities.","description_format":"text","description_chars":4403,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T09:14:24Z"},{"event":"close","at":"2026-10-04T02:37:16Z"},{"event":"reopen","at":"2026-10-07T06:05:42Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.788,"p_room":0.75,"age_days":20,"expected_fill_days":29,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/maf-schweiz-it-support-engineer-l2-cairns","json_url":"https://alion.io/job/maf-schweiz-it-support-engineer-l2-cairns.json","meta":{"generated_at":"2026-10-23T23:47:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2135494},"rest":"https://alion.io/mcp/rest/get_company?id=2135494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaf-schweiz-it-support-engineer-l2-cairns"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaf-schweiz-it-support-engineer-l2-cairns"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaf-schweiz-it-support-engineer-l2-cairns"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maf-schweiz-it-support-engineer-l2-cairns\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaf-schweiz-it-support-engineer-l2-cairns"}]}