{"id":1234508,"url":"https://alion.io/job/magic-customer-success-manager-remote","title":"Customer Success Manager - Remote","company":{"id":1815027,"name":"Magic","domain":"getmagic.com","url":"https://alion.io/company/getmagic","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":60000,"max":80000,"currency":"PHP","period":"month","gross":null,"usd_annual":15312},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-24T16:03:18Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T23:39:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Why does this role exist?\nThis is an in-house Magic role - you'll be a Magic employee owning client relationships on behalf of the company, not a VA placed with a client. Magic's business runs on retention and expansion, and the CSM is the engine behind both. Our clients are busy founders and executives who need their remote workers to deliver real ROI - and they need a strategic partner who ensures that happens. You're not here to answer tickets. You're here to protect revenue, grow accounts, and turn satisfied clients into long-term advocates.\nYour success directly translates to company growth. Every account retained and every expansion closed is a measurable outcome you own.\n\nWhat's In It For You\n\nCompensation\nSalary: ₱60,000-₱80,000 gross monthly\nEmployment type: Permanent, Full-Time\nFully remote, global\n Benefits\nHMO coverage (after regularization)\n12 vacation days + 10 sick days per year\n13th month pay\nSSS, PhilHealth, PAG-IBIG\nPaid training\n Growth Path\nCSM (0-12 months) → Senior CSM (12-24 months) → Team Lead / CS Manager (24-36 months) → CS Director (3+ years)\nMagic promotes from within - top performers move into leadership, enterprise accounts, and CS strategy\n\nWhat Winning Looks Like\nYou maintain 90%+ gross revenue retention and 110%+ net revenue retention across your full book of business - consistently, not occasionally\nYou spot at-risk accounts before clients say a word, and your save plans are already in motion\nYou run QBRs that clients actually look forward to - data-driven, strategic, and action-oriented\nYou identify expansion opportunities organically and build the business case without being prompted\nYour HubSpot is always clean - account health scores current, touchpoints logged, zero renewals sneaking up on you","description_format":"text","description_chars":1761,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-09-25T16:03:18Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.473,"age_days":4,"expected_fill_days":3,"reasons":["conf:2","agency","win:tail"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":15312,"is_top_pay":false},"html_url":"https://alion.io/job/magic-customer-success-manager-remote","json_url":"https://alion.io/job/magic-customer-success-manager-remote.json","meta":{"generated_at":"2026-09-30T05:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4080,"day_limit":5000,"remaining_today":920,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}