{"id":2287119,"url":"https://alion.io/job/magic-cx-associate-germandutch-voice","title":"CX Associate - German/Dutch (Voice)","company":{"id":1815027,"name":"Magic","domain":"getmagic.com","url":"https://alion.io/company/getmagic","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"freelance","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":{"min":8,"max":8,"currency":"USD","period":"hour","gross":null,"usd_annual":16000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T14:28:10Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-08T14:34:28Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a \"best-in-class\" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.\nThis is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies \"customer-obsessed\" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.\nKey Responsibilities\nYou’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.\nAnswering client's inquiries\nAddressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.\nTracking Shipments and backend shipping inquiries\nGeneral Research\nUpdating addresses and client information\nSkills, Knowledge and Expertise\nHard /Technical Skills\nLanguage: Must be fluent in German and English and can convey key conversational points concisely. \nShift Timing: Availability to work weekends or having split-offs\nMust be legally resident in and working from Portugal. This role handles EU data and the work cannot be performed from outside the EU. \n\nSoft Skills\nComplexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.\nMindset: Can calmly handle uncertainty and rapidly changing situations.\n Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch. \n\nBenefits\n100% work-from-home setup\nHands-on support\nTraining opportunities","description_format":"text","description_chars":1721,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T14:28:10Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.153,"p_room":0.35,"age_days":28,"expected_fill_days":6,"reasons":["conf:3","agency","win:tail"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":16000,"is_top_pay":false},"html_url":"https://alion.io/job/magic-cx-associate-germandutch-voice","json_url":"https://alion.io/job/magic-cx-associate-germandutch-voice.json","meta":{"generated_at":"2026-11-08T18:02:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1815027},"rest":"https://alion.io/mcp/rest/get_company?id=1815027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagic-cx-associate-germandutch-voice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagic-cx-associate-germandutch-voice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagic-cx-associate-germandutch-voice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magic-cx-associate-germandutch-voice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagic-cx-associate-germandutch-voice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2287119}},{"tool":"search_jobs","arguments":{"company":"getmagic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2287119},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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