# CX Associate - German/Dutch (Voice)

As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic. Key Responsibilities You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers. Answering client's inquiries Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email. Tracking Shipments and backend shipping inquiries General Research Updating addresses and client information Skills, Knowledge and Expertise Hard /Technical Skills Language: Must be fluent in German and English and can convey key conversational points concisely. Shift Timing: Availability to work weekends or having split-offs Must be legally resident in and working from Portug

- **Id**: 2287119
- **Url**: <https://alion.io/job/magic-cx-associate-germandutch-voice>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: freelance
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Lisbon, Portugal
- **Countries**: PT
- **Hiring countries**: PT
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-10T14:28:10Z
- **Employer posted date**: 2026-10-21
- **Last verified at**: 2026-11-09T07:04:29Z
- **Board verified**: yes
- **Days open**: 29
- **Description format**: text
- **Description chars**: 1721
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 1815027
- **Name**: Magic
- **Domain**: getmagic.com
- **Url**: <https://alion.io/company/getmagic>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Pinpoint

## Salary

- **Min**: 8
- **Max**: 8
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 16000

## Trust

- **Level**: ok
- **Days open**: 29

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no
- Language: German; Level: Advanced (C1); Optional: no

## Hiring locations

- **Portugal** — Iso: PT; Kind: country

## Lifecycle

- Event: open; At: 2026-10-11T14:28:10Z

## Liveness

- **Score**: 5
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.153
- **P room**: 0.35
- **Age days**: 29
- **Expected fill days**: 6
- **Reasons**: conf:3, agency, win:tail
- **Computed at**: 2026-11-09T06:03:00Z

## Pay

- **Stated usd annual**: 16000
- **Is top pay**: no

---
[Page](https://alion.io/job/magic-cx-associate-germandutch-voice) · [JSON](https://alion.io/job/magic-cx-associate-germandutch-voice.json)

Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.