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Live Chat Support Specialist

Magic • English: B2 • 1 day ago

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Salary

$10k per year

Location

Remote (Philippines, US time zones hours)

Seniority

Junior · 1+ year exp

Employment

Freelance

Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Oct 15, 2026.

Overview

Company

Impact

Profile match

Magic

Magic is a virtual assistant company, co-headquartered in San Francisco and Manila, that matches businesses with dedicated remote executive, administrative, customer support and ecommerce assistants who work with AI tools. Founded in 2015 and backed by Y Combinator and Sequoia, it reports about 672 employees and serves mainly fast-growing US businesses, drawing much of its freelance talent from the Philippines. Its board recruits remote freelancers for roles such as bookkeepers, marketing specialists, recruiters and transaction coordinators, plus internal sales executives, recruitment associates and customer success managers.

getmagic.com • HQ: San Francisco, United States • Business Process Outsourcing (BPO) • Virtual Assistant Services • Est. 2015

Backed by Y Combinator

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Key Responsibilities

Answering client's inquiries
Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
Tracking Shipments and backend shipping inquiries
General Research
Updating addresses and client information

Qualifications

1 year live chat experience
Strong English communication skills, both verbal and written
Can work 40 hours a week during US business hours, must be open to shifting schedule
No other commitments, can start ASAP
Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset

Benefits

100% work-from-home setup
Hands-on support
Training opportunities

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