{"id":2677102,"url":"https://alion.io/job/magicschool-customer-experience-operations-manager","title":"Customer Experience Operations Manager","company":{"id":3492212,"name":"MagicSchool","domain":"magicschool.co.il","url":"https://alion.io/company/magicschool","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Google Sheets","optional":false},{"name":"Intercom","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"n8n","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-10-16T03:31:29Z","employer_posted_date":null,"last_verified_at":"2026-10-16T03:31:29Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.\nResponsibilities\nIn this role, you will be responsible for:\n\nTranslating evolving business needs into actionable, prioritized workflows and scalable systems improvements\n\nIdentify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production\n\nEvaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip\n\nServing as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues\n\nWrite and maintain prompts, agent instructions, and templates the team can reuse\n\nBuilding and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth\n\nLeading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized\n\nEnsuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization\n\nExperience & Qualifications\nTo be successful in this role, you’ll bring the following experience and qualifications:\n\n2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS\n\nProven experience administering and building in Salesforce (flows, automations, reporting)\n\nStrong technical troubleshooting skills and the ability to translate business problems into system solutions\n\nProficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack\n\nExperience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact\n\nAbility to document, standardize, and scale processes with a strong sense of time management and team collaboration\n\nComfortable pushing back on stakeholders and building consensus to ensure the right problems are solved\n\nHands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use\n\nComfort with prompt design and evaluating output quality\n\nFamiliarity with automation and integration tools (N8N, Zapier, MCP connectors)\n\nJudgment about when AI is the right tool and when a deterministic flow is better\n\nBonus Experience (Nice to Have)\nFamiliarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms\n\nExperience supporting Product-Led Growth (PLG) teams or strategies\n\nExperience in high-growth, startup-like environments where agility and prioritization are critical\n\nWhy Join Us?\nWork on cutting-edge AI technology that directly impacts educators and students.\n\nJoin a mission-driven team passionate about making education more efficient and equitable.\n\nFlexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.\n\nFor full time employees:\nUnlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.\n\nChoice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.\n\nEvery employee is offered generous stock options, vested over 4 years.\n\n401k match & monthly wellness stipend.\n\nOur Values:\nEducators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.\n\nJoy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.\n\nCommunity: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.\n\nInnovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.\n\nResponsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.\n\nDiversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.\n\nExcellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.\n\nCompensation Range: $90K - $120KOriginally posted on Himalayas","description_format":"text","description_chars":4974,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Health insurance","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Education AI"],"lifecycle":[{"event":"open","at":"2026-10-16T05:28:45Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.802,"p_room":0.9,"age_days":10,"expected_fill_days":25,"reasons":["seen:10","win:mid","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/magicschool-customer-experience-operations-manager","json_url":"https://alion.io/job/magicschool-customer-experience-operations-manager.json","meta":{"generated_at":"2026-10-26T16:17:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21675,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3492212},"rest":"https://alion.io/mcp/rest/get_company?id=3492212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagicschool-customer-experience-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagicschool-customer-experience-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagicschool-customer-experience-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magicschool-customer-experience-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagicschool-customer-experience-operations-manager"}]}