{"id":1996569,"url":"https://alion.io/job/magna-customer-quality-engineer-3","title":"Customer Quality Engineer","company":{"id":94374,"name":"Magna","domain":"magna.com","url":"https://alion.io/company/magna-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":323,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Collesalvetti, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-07T09:19:01Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T05:21:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job descriptions may display in multiple languagesbased on your language selection.\nWhat we offer:\nAt Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.\nGroup Summary:\nThe Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.\nJob Responsibilities:\nSCOPO DELLA POSIZIONE:\nRappresentare il cliente all'interno di Motrol e rappresentare Motrol nei confronti del cliente per tutti gli aspetti relativi alla qualità di prodotto e di processo. Garantire un'efficace gestione delle problematiche qualitative, assicurando il raggiungimento degli obiettivi di Customer Satisfaction e il miglioramento continuo delle performance qualitative aziendali.\nREQUISITI RICHIESTI:\nDiploma tecnico o laurea in Ingegneria.\nEsperienza di almeno 2 anni in ambito Qualità Automotive.\nConoscenza di IATF 16949 e dei Core Tools Automotive (APQP, PPAP, FMEA, SPC, MSA).\nEsperienza nella gestione di reclami cliente e problem solving (8D, 5 Why, Ishikawa).\nCapacità di lettura del disegno tecnico e conoscenza GD&T.\nOttima conoscenza della lingua italiana e inglese parlata e scritta.\nBuona conoscenza del pacchetto Microsoft Office.\nDisponibilità a trasferte nazionali e internazionali.\nCostituiscono titolo preferenziale:\nCertificazione Auditor IATF 16949 o VDA.\nEsperienza pregressa nella gestione di clienti OEM europei (Audi, Volkswagen, BMW, Mercedes, Stellantis, ecc.).\nEsperienza in aziende Tier 1 Automotive.\nConoscenza dei portali qualità dei principali clienti Automotive.\nConoscenza di Power BI o strumenti di analisi dati.\nBuona conoscenza della lingua tedesca parlata e scritta.\nRESPONSABILITÀ/COMPITI:\nGestire reclami e segnalazioni cliente, garantendo risposte tempestive e coordinate.\nCoordinare attività di contenimento, analisi delle cause e implementazione delle azioni correttive.\nRedigere e gestire report 8D e altra documentazione richiesta dal cliente.\nMonitorare KPI di Customer Quality (PPM, reclami, scorecard cliente).\nGestire la sottomissione e l'approvazione dei PPAP.\nCollaborare con Produzione, Qualità di Stabilimento e Ingegneria per il miglioramento continuo.\nSupportare audit cliente e audit interni.\nGestire resi cliente, addebiti qualitativi ed eventuali Resident Engineer.\nCollaborare nelle ispezioni interne di processo e di prodotto (audit interni).\nABILITÀ RICHIESTE:\nForte orientamento al cliente.\nProblem solving e capacità di analisi.\nLeadership e capacità di coordinamento di team multifunzionali.\nOttime capacità comunicative e relazionali.\nOrganizzazione, autonomia e orientamento al risultato.\n--------------------------------------------------------English Version---------------------------------------------\nPOSITION PURPOSE:\nRepresent the customer within Motrol and represent Motrol to the customer for all aspects related to product and process quality. Ensure effective management of quality issues, guaranteeing the achievement of Customer Satisfaction objectives and the continuous improvement of company quality performance.\nREQUIRED QUALIFICATIONS:\nTechnical diploma or degree in Engineering.\nAt least 2 years of experience in Automotive Quality.\nKnowledge of IATF 16949 and Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA).\nExperience in customer complaint management and problem solving (8D, 5 Whys, Ishikawa).\nAbility to read technical drawings and knowledge of GD&T.\nExcellent command of spoken and written Italian and English.\nGood knowledge of the Microsoft Office package.\nAvailability for domestic and international business travel.\nPreferred Qualifications:\nIATF 16949 or VDA Auditor certification.\nPrevious experience managing European OEM customers (Audi, Volkswagen, BMW, Mercedes, Stellantis, etc.).\nExperience in Tier 1 Automotive companies.\nKnowledge of quality portals of major Automotive customers.\nKnowledge of Power BI or data analysis tools.\nGood command of spoken and written German.\nRESPONSIBILITIES / DUTIES:\nManage customer complaints and reports, ensuring timely and coordinated responses.\nCoordinate containment activities, root cause analysis, and the implementation of corrective actions.\nDraft and manage 8D reports and other documentation requested by the customer.\nMonitor Customer Quality KPIs (PPM, complaints, customer scorecards).\nManage PPAP submission and approval.\nCollaborate with Production, Plant Quality, and Engineering for continuous improvement.\nSupport customer audits and internal audits.\nManage customer returns, quality charges, and any Resident Engineers.\nCollaborate on internal process and product inspections (internal audits).\nREQUIRED SKILLS:\nStrong customer orientation.\nProblem-solving and analytical skills.\nLeadership and ability to coordinate cross-functional teams.\nExcellent communication and interpersonal skills.\nOrganization, autonomy, and results-oriented mindset.\nHigh stress tolerance.\nAwareness, Unity, Empowerment:\nAt Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.\nAI-Assisted Screening Disclosure\nAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.\nUnder conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.\nIf you have any questions or concerns about this process, feel free to contact our Talent Attraction team.\nWorker Type:\nRegular / PermanentGroup:\nMagna Mechatronics, Mirrors & Lighting","description_format":"text","description_chars":7092,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-07T09:19:01Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/magna-customer-quality-engineer-3","json_url":"https://alion.io/job/magna-customer-quality-engineer-3.json","meta":{"generated_at":"2026-10-12T07:12:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94374},"rest":"https://alion.io/mcp/rest/get_company?id=94374"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagna-customer-quality-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagna-customer-quality-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagna-customer-quality-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magna-customer-quality-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagna-customer-quality-engineer-3"}]}