Customer Service Representative

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

SALARY:

$70,000 - $84,000

VACANCY STATUS:

Immediate, Open Position

RESPONSIBILITIES:

• Prepare all picklists for shipments made to OEM and Tier 1 customers for production and/service requirements
• DDL (Direct Data Link) interaction with Ford, Chrysler Smart, GM Supply Power, CSDS
• Problem resolution for customer problems
• Support T4M integrity, standard pack, AR, customer expectation records, build out procedures
• Obtain, analyze and reconcile customer requirements
• Maintain premium transportation files
• Arrange for premium transportation as required
• Liaison with all Plastcoat internal departments as required
• Participate in after hour support rotation
• Maintain the Container Management
• Follow customer service work instructions
• Load and analyze customer releases
• Daily monitoring of customer increases and decreases
• Review and update all customer screens on time
• Daily monitoring of returnable and expendable packaging
• Arrange and schedule all customer freight with carriers
• Maintain service requirement spreadsheet
• Champion customer delivery ratings and disputes as required
• Required to be a part of a weekend rotation team to perform CSR duties on the weekends
• Perform all job functions in a safe and healthful manner, abiding by all health, safety and environmental rules and regulations, promoting safety in the workplace
• Comply with the requirements of CTPAT/PIP
• Conduct business in an ethical manner in compliance with the Magna Code of Conduct
• Report all accidents/incidents and unsafe conditions/behavior
• Adhere to applicable quality systems and IATF 16949 standards
• Adhere to and promote the Employee Charter and work within the rules, regulations and guidelines of the Plastcoat Employee Handbook
• Participate in and support Continuous Improvement initiatives
• Maintain work area in accordance with the principles of 5S and operate daily within these standards
• Ensure work area is kept neat and organized
• Perform other duties as required QUALIFICATIONS: EDUCATION:
• Minimum completion of Grade 12 diploma, post-secondary education in a related field preferred EXPERIENCE:
• Minimum 3 years in a material requirement planning role SKILLS:
• Good verbal and written communication skills
• Computer literate in word & spreadsheet programs
• Demonstrated ability to effectively solve problems
• Strong interpersonal skills
• Well-developed organizational and time management skills
• Expert knowledge of MRP system
• Understanding of Customer EDI systems
• Customs documentation experience preferred

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

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