IT Support Contractor

Magna Legal Services is seeking a hands-on IT Support Contractor to support a company-wide Windows 11 upgrade initiative. This is a fully on-site role based at Magna’s King of Prussia, PA office. The 6-month contract role will focus on preparing, upgrading, configuring, and troubleshooting employee workstations while ensuring a smooth transition to Windows 11.

Primary Responsibilities

• Perform workstation backups and prepare devices for Windows 11 upgrades.
• Install and complete Windows 11 upgrades on employee desktops and laptops.
• Install and update required hardware drivers.
• Reinstall and configure business applications following upgrades.
• Test upgraded devices to ensure hardware, applications, and peripherals function properly.
• Troubleshoot and resolve desktop, operating system, driver, and application issues.
• Provide hands-on end-user support throughout the upgrade process.
• Document completed upgrades and escalate more complex technical issues as needed.

Desired Background

• Previous desktop support, help desk, or IT support experience.
• Hands-on experience supporting Windows 10/11 environments.
• Familiarity with PC hardware, drivers, software installation, and troubleshooting.
• Strong problem-solving and customer service skills.
• Ability to work independently and efficiently in an on-site environment.