{"id":3756855,"url":"https://alion.io/job/magna-rep-customer-service","title":"Rep, Customer Service","company":{"id":94374,"name":"Magna","domain":"magna.com","url":"https://alion.io/company/magna-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":338,"ghost_share":0,"stale_share":0.663,"repost_share":0.015,"time_to_fill_p50_days":49,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Penetanguishene, Canada","United States"],"countries":["CA","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43000,"max":48000,"currency":"USD","period":"year","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Mirror","optional":false},{"name":"Unity","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:15:03Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T01:25:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job descriptions may display in multiple languagesbased on your language selection.\nWhat we offer:\nAt Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.\nGroup Summary:\nMagna Mechatronics & Mirrors develops intelligent access and vision systems that enhance vehicle safety, functionality, and user interaction. As a global automotive supplier and full-system partner, Magna brings together expertise across Mechatronics and Mirror systems to deliver integrated solutions that support the evolution of vehicle architectures.\nJob Responsibilities:\nSalary: $43,000 - $48,000\n Responsibilities:\n Receive orders through either Electronic Data Interchange, email or via fax;\nPrint all release requirements and ensure timeliness and accuracy of data in order to support production;\nFrom customer requirements, generate shipping schedules;\nContinually ensure that all customer order requirements, including EDI, are met;\nWhen requirements are not met, ensure that communication with the appropriate personnel takes place and supporting documentation is completed;\nEnsure that cumulative records are in agreement with customer information;\nGenerate documentation containing all required information, for all shipments;\nResponsible for the processing, according to procedure, of timely and accurate advanced shipping notifications, and associated transaction sets;\nMonitor customer on-line information systems;\nContribute to departmental problem solving resolution systems as they pertain to performance rating improvements;\nMake suggestions to enhance performance ratings and Department efficiency;\nOn a continuous basis, perform file and record maintenance (manufacturing systems and department records) using the appropriate procedures;\nAssist in maintaining and updating departmental procedure manuals;\nProcess Invoices and Bills of Lading according to Departmental Procedures\nAssist in the Completion and Maintenance of Blanket NAFTA Certificates of Origin\nSupport departmental requirements related to weekend work schedules, expedited shipments, statutory holiday coverage and other special requirements of the department. This includes flexibility pertaining to hours of work as required to meet customer requirements;\nReview and disposition freight invoices;\nGeneral Points\n Ensure that all environmental requirements are identified and addressed when performing duties. \nEnsure that all safety requirements are being carried out when performing duties.\nComply with defined Business Management and Environmental Management Systems requirements.\nProvide support for the continuous improvement initiatives within Techform.\n Provide support in the attainment of Techform's operating system goals as outlined by the key graphs.\nCarry out all duties focusing on the goal of internal and external customer satisfaction.\nOther duties as may be assigned by the supervisor or designate.\nQualifications:\nMinimum grade 12 diploma or equivalent is required\nMust be team oriented with superior written and verbal communication skills\nMust be able to multi-task, demonstrate strong organizational skills and flexibility\nStrong problem solving skills would be an asset\nKnowledgeable of e-communications and Microsoft software, i.e. Word and Excel\nGood keyboard dexterity, demonstrating 35+ wpm\nSite Benefits:\nA great work experience with a diverse and dedicated workforce\nA strong focus on safety and health and wellness (fitness membership discounts)\nFive and a half (5.5.) paid personal days\nCompetitive extended health benefits\nGroup RRSP matching program\nProfit Sharing Plan\nTeam appreciation lunches and events\nEducation Reimbursement Program\nContinuous Improvement and Development Culture\nAI-Assisted Screening Disclosure\nAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.\nUnder conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.\nIf you have any questions or concerns about this process, feel free to contact our Talent Attraction team.\nAwareness, Unity, Empowerment:\nAt Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.\nAI-Assisted Screening Disclosure\nAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.\nUnder conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.\nIf you have any questions or concerns about this process, feel free to contact our Talent Attraction team.\nWorker Type:\nRegular / PermanentGroup:\nMagna Mechatronics, Mirrors & Lighting","description_format":"text","description_chars":6626,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-04T17:15:03Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":49,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/magna-rep-customer-service","json_url":"https://alion.io/job/magna-rep-customer-service.json","meta":{"generated_at":"2026-11-08T10:20:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94374},"rest":"https://alion.io/mcp/rest/get_company?id=94374"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagna-rep-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagna-rep-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagna-rep-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magna-rep-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagna-rep-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3756855}},{"tool":"search_jobs","arguments":{"company":"magna.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3756855},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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