{"id":2438789,"url":"https://alion.io/job/magnera-customer-support-representative","title":"Customer Support Representative","company":{"id":2838817,"name":"Magnera","domain":"magnera.com","url":"https://alion.io/company/magnera-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T11:33:01Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T09:30:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nOVERVIEW:\nMagnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.\nJOB SUMMARY:\nThe Customer Support Representative is the primary customer contact for all questions, concerns and issues. This position will interact with customers, internal and external, to provide support in response to inquiries. The Customer Support Representative is also responsible for processing orders timely and accurately, as well as, perform a variety of duties related to managing the customer experience. They monitor daily customer order reports and act on issues that may impact on time performance and service. Partnering with Sales and other functional areas will be necessary to grow relationships.\nResponsibilities\nJOB DUTIES & RESPONSIBILITIES:\nProvide accurate and timely processing of all incoming calls, emails, orders by successfully utilizing appropriate resources. \nServe as Liaison between Customer and Manufacturing plant.\nManage customer expectations and responsible for keeping the customer informed according to established department policies and procedures.\nDetermine and escalate service risks as needed. \nWork directly with the Sales Department, Production Planning and Distribution Team to exceed customer expectations.\nCommunicate via phone calls and email with internal and external customers regarding customer needs, order activity, and inventory levels in a prompt manner.\nMaintain an empathetic, positive and professional attitude when communicating. \nQualifications\nQUALIFICATIONS:\nCollege degree or relevant work experience required.\nOne-year customer care or related experience. \nProficient in Microsoft 365 application and basic office equipment.\nStrong attention to detail and record keeping skills.\nExcellent organizational and time management skills.\nAble to demonstrate vital thinking, problem solving and stress management skills.\nProficient in gathering, analyzing and interpreting information to determine conclusions and act accordingly. \nDemonstrate ownership and accountability to daily tasks and issues. \nAble to communicate professionally both verbally and in writing. \nExperience in working with individuals from different, professional backgrounds.\nFamiliar with CRM systems and practices.\nWORKING CONDITIONS/PHYSICAL DEMANDS:\nMost of the job is performed in an office environment with some time spent on the plant manufacturing floor.\nWork is performed in an office environment with frequent contact with others. Requires prolonged sitting and frequent bending, stooping and stretching, manual dexterity, the ability to distinguish letters, occasional lifting, and the use of office equipment. The ability to handle multiple projects and deadlines.","description_format":"text","description_chars":3245,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T11:33:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/magnera-customer-support-representative","json_url":"https://alion.io/job/magnera-customer-support-representative.json","meta":{"generated_at":"2026-10-14T13:09:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2838817},"rest":"https://alion.io/mcp/rest/get_company?id=2838817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagnera-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagnera-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagnera-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magnera-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagnera-customer-support-representative"}]}