Customer Service Associate

CSAs will respond to inbound customer inquiries. CSAs will use a wide

variety of cloud based tools to navigate customer accounts, research and review

policies, and communicate effective solutions.

General Responsibilities:

- Demonstrates clear and polite written communication

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional

customer service

- Maintains a positive and professional demeanor and portrays the company in a positive light

- Demonstrates knowledge and use of departmental resources, policies and procedures

- Annotate contact topic and actions in Amazon tools

- Maintains email handle time, while remaining friendly and informative (after call email to customers)

- Maintains productivity and quality standards

- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or

suggestions

- Demonstrates appropriate sense of urgency for customer responses

All other duties as assigned

Age limit 37 years