{"id":4260067,"url":"https://alion.io/job/magnific-customer-service-agent","title":"Customer Service Agent","company":{"id":12187,"name":"Magnific","domain":"magnific.com","url":"https://alion.io/company/magnific","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Adobe Photoshop","optional":true},{"name":"Figma","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-11-13T11:58:02Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T15:06:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Magnific Universe continues to expand!\nAt Magnific, we provide support to users and clients in a fast-moving product environment, with AI integrated into our day-to-day support work. We're looking for a Customer Service Agent to join our team and deliver excellent, resolutive, and personable support, with a special focus on B2B / Enterprise clients.\nAbout the Role\nAs a Customer Service Agent, you'll be on the front line of contact with our clients, combining customer care, technical troubleshooting, and the use of AI tools applied to support. Your mission: deliver a fast, clear, and friendly support experience, especially for B2B / Enterprise accounts.\nIf you enjoy solving problems, communicating clearly, and working in a dynamic, AI-supported environment, this role is for you.\nWhat You'll Do\nMultichannel Support Management\nManage multichannel support cases (email, chat, AI/Fin) through Salesforce.\n\nResolve issues related to subscriptions, billing and payments, credits, our Fair Use Policy, and technical product matters.\n\n B2B / Enterprise Client Support\nSupport and guide B2B / Enterprise clients, maintaining a professional, resolutive tone aligned with agreed service commitments (SLAs).\n\nEscalate complex cases appropriately, coordinating with other teams (Product, Tech, Billing) to ensure a fast resolution.\n\nContinuous Improvement\nIdentify recurimprovements.\n\nMaintain the team's quality standards (QA) and actively contribute to feedback and continuous improvement.ring patterns or issues and propose process, documentation, or automation.\n\nWhat We're Looking For\nExperience & Skills\nVery high level of English (C1 or above), written and spoken. Essential: you'll work daily with international clients, many of them B2B / Enterprise accounts.\n\nPrevious experience in customer support, with experience handling B2B / Enterprise clients being especially valued (higher-volume accounts, demanding tone and response times).\n\nExcellent written communication: able to explain technical or billing matters clearly, empathetically, and precisely.\n\nAbility to manage a high volume of cases with autonomy, judgment, and a strong sense of priority.\n\nComfortable working with digital tools and quickly learning new systems (Salesforce, AI applied to support, etc.).\n\nNice to Have\nTechnical knowledge of automation: Zapier, Make, scripts, macros, or experience optimizing support workflows.\n\nBasic knowledge of graphic design or creative tools (Photoshop, Illustrator, Figma, generative AI for image/video), useful for better understanding our products and supporting our creative user base.\n\nPrevious experience in SaaS environments or high-volume digital products.\n\nWhat We Offer\nBe part of a growing Customer Service team, with modern processes and AI support in your day-to-day work..\n\nA dynamic environment, with products that are constantly evolving\n\nOngoing learning and development opportunities.\n\nIn-house English and Spanish lessons..\n\nRemote or hybrid work model and real flexibility.\n\nPrivate health insurance\n\nSubsidy for mental health and psychological support.\n\n23 days of vacation + December 24th and 31st off\n\nDay off on your birthday\n\nFully stocked office canteen with soft drinks, natural juices, snacks, fruit, and more.\n\nFree lunch at the office.\n\nWe're a Great Place to Work! 93% of employees think this is a great place to work.\n\nDiversity & Inclusion\nAt Magnific Company, creativity thrives through diversity.\nWe're committed to equal opportunities regardless of gender, sexual orientation, skin color, age, religion, or any other non-professional factor - ensuring fairness and inclusion at every stage of our hiring process.\nJoin the Magnific Universe\nBe part of a company that's redefining how the world creates - at scale - through AI and innovation.\nApply now and help our clients get the best support experience Magnific has to offer.","description_format":"text","description_chars":3879,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Media & Entertainment","LLM & Generative AI"],"lifecycle":[{"event":"open","at":"2026-11-13T15:06:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":69,"reasons":["conf:5","win:early"],"computed_at":"2026-11-13T20:33:50Z"},"pay":null,"html_url":"https://alion.io/job/magnific-customer-service-agent","json_url":"https://alion.io/job/magnific-customer-service-agent.json","meta":{"generated_at":"2026-11-13T20:33:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12187},"rest":"https://alion.io/mcp/rest/get_company?id=12187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagnific-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagnific-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagnific-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magnific-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagnific-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4260067}},{"tool":"search_jobs","arguments":{"company":"magnific.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4260067},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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