{"id":1915846,"url":"https://alion.io/job/magnit-global-banner-softwarecrm-support-analyst","title":"Banner Software/CRM Support Analyst","company":{"id":1908836,"name":"Magnit Global","domain":"magnitglobal.com","url":"https://alion.io/company/magnitglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"WillHire","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Reston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60,"max":73,"currency":"USD","period":"hour","gross":null,"usd_annual":146000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T16:09:51Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-26T16:43:30Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Please note: This is a contract role.\nJob Title:\nBanner Software/CRM Support Analyst - Remote USA only\nWe are seeking a Banner Software/CRM Support Analyst to join our Global Support Team. The successful candidate will utilize their strong communication (both verbal & written) and analytical skills to assist the Client's Action Line team in providing high quality, front line support for our Banner Human Resources customers.\nResponsibilities:\nThis individual will be responsible for working closely with customers by providing both functional support and basic technical support primarily for their Banner Human Resources/Employee Self Service product issues. The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and focus on satisfying the customer.\nWhere you will make an impact\nProvide in-depth support to customers using troubleshooting and problem-solving skills to resolving application issues. Banner and Colleague applications mostly.\nClearly document issues within the client’s tracking system and follow issue progress through resolution.\nMaintaining basic knowledge of current versions of the Banner and Colleague Applications\nQuickly establishing rapport, gaining and maintaining credibility with diverse audiences.\nFollowing established guidelines and industry best practices to resolve customer issues.\nProviding prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system.\nEscalating issues to Senior Support Analysts and Management as appropriate.\nDevelop effective working relationships with other staff.\nWork both independently and as an active, contributing member of a team.\nHighly organized and able to work on multiple issues at one time.\nFlexibility to work Eastern to Pacific hours\nMaintain a solid understanding of the Banner Human Resources, Colleague and Employee Self Service process and tools and keep up to date on new functionality\nExperience:\n5+ years of Strong understanding of the Banner Human Resources/Employee Self Service products, including setup/functionality.\nMust have strong/proven analytical and troubleshooting skills to effectively address functional and technical issues.\nSolid analytical and troubleshooting skills.\nStrong verbal and written communication skills.\nAbility to work closely with other team members.\nMust be able to analyze and resolve problems quickly.\nExcellent communication skills, both verbal and written. Comfortable leading interactive Zoom (Video) sessions, phone calls and slack communications with customers to troubleshoot problem areas.\nLocation: Reston, VA (Remote USA only)\nPay rate: $60-73.43/hour (W2 only - based on experience and education)\nContract: 3 - 6 month\nHealth, Dental, Vision, 401K (provided minimum eligibility hours are met)\nAll qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity, or national origin.","description_format":"text","description_chars":3099,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-05T16:09:51Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.744,"p_room":0.75,"age_days":20,"expected_fill_days":22,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":146000,"is_top_pay":true},"html_url":"https://alion.io/job/magnit-global-banner-softwarecrm-support-analyst","json_url":"https://alion.io/job/magnit-global-banner-softwarecrm-support-analyst.json","meta":{"generated_at":"2026-10-26T18:47:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1908836},"rest":"https://alion.io/mcp/rest/get_company?id=1908836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagnit-global-banner-softwarecrm-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagnit-global-banner-softwarecrm-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagnit-global-banner-softwarecrm-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magnit-global-banner-softwarecrm-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagnit-global-banner-softwarecrm-support-analyst"}]}