{"id":2466465,"url":"https://alion.io/job/magnolia-bakery-customer-service-representative-flexible-availability","title":"Customer Service Representative (flexible availability)","company":{"id":2393303,"name":"Magnolia Bakery","domain":"magnoliabakery.com","url":"https://alion.io/company/magnoliabakery","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T17:32:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T14:52:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Magnolia Bakery, the world’s most famous bakery, opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for offering fresh-made classic American baked goods and for our warm inviting atmosphere. With locations in New York City, LA and Chicago, a D2C business shipping nationwide and international locations in the Middle East and Southeast Asia, Magnolia Bakery is beloved across the world.\nRole:\nThe Customer Service Representative will field all guest inquiries for advanced orders and guide them through all ofour product options. This individual will be the primary contact and serve as the lead for planning and coordinating special events including private and corporate functions, press events, charitable donations, weddings, party favor orders, parties, and other events.\nCustomer Service Representatives must have a greatwork ethic, good communication skills, a positive attitude, and the ability to work in a fast-paced environment. In this role, you are responsible for creating a spirit of hospitality.\nMust have strong product knowledge to make appropriate recommendations to clients based on the type and purpose of their function. Our fast-paced environment requires someone who is sharp, poised, and exhibits excellent communication skills with the ability to uphold grace under pressure. This position requires the highest possible level of meticulousness, organized workflow, and dedication to deliver an excellentcustomer experience.\nPRINCIPLE DUTIES:\nAnswer telephone in a friendly, professional manner and direct incoming phone calls.\nLearn production rules and timings specific to your store.\nEnter orders for customers, and ensure pickups and deliveries are ready/go out on time.\nEnsure all orders are up to Magnolia Bakery standards.\nAssist customers in selecting baked goods to suit their special occasion. This may involve directing or steering customers in a different direction than they originally reached out to us for. \nTrack order information in the database.\nMonitor “special” orders to ensure they are executed smoothly.\nCoordinate and communicate “special” orders with management. \nWork closely with store-level management team to delegate responsibilities associated with “special” orders. \nHandle logistics and transportation/delivery of orders, including event props. \nEnsure we have the appropriate props, special supplies, and sprinkles for all orders/events. \nWork events when necessary. \nCompleting/filling out any required paperwork or training material.\nAssume the role of “counter staff” when needed and during downtime.\nPHYSICAL DEMANDS AND WORK ENVIRONMENT:\nPosition requires standing and walking for period of 3-5 hours without a rest break.\nOccasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.\nRequires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity\nTalking and hearing occur continuously in the process of communicating with guests, coworkers, and management\nVision occurs continuously with the most common visual functions being those of near vision and depth perception\nRequires manual dexterity to use and operate all necessary equipment.","description_format":"text","description_chars":3309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bakery & Pastry","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-13T18:48:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/magnolia-bakery-customer-service-representative-flexible-availability","json_url":"https://alion.io/job/magnolia-bakery-customer-service-representative-flexible-availability.json","meta":{"generated_at":"2026-10-19T16:54:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2393303},"rest":"https://alion.io/mcp/rest/get_company?id=2393303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmagnolia-bakery-customer-service-representative-flexible-availability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmagnolia-bakery-customer-service-representative-flexible-availability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmagnolia-bakery-customer-service-representative-flexible-availability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/magnolia-bakery-customer-service-representative-flexible-availability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmagnolia-bakery-customer-service-representative-flexible-availability"}]}