{"id":1556211,"url":"https://alion.io/job/mahec-patient-access-scheduling-coordinator-i","title":"Patient Access Scheduling Coordinator I","company":{"id":2036130,"name":"MAHEC","domain":"mahec.net","url":"https://alion.io/company/mahec-net","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-20T06:23:29Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"JOB SUMMARY:\nPatient Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients.\nSPECIFIC RESPONSIBILITIES:\nSchedule patient appointments across all MAHEC clinics\nSchedule patient appointments for MAHEC specialty groups\nObtain and review patient's legal documentation related to decision-making for Risk review\nReschedule cancelled patients\nProcess incoming and internal referrals\nSend registration forms electronically to patient\nCollect all necessary patient demographic information\nCollect and verify all insurance information, screen all patients for sliding scale\nDetermine if medical interpreter will be required for patient visit\nPrepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form\nCollects patient payments over the phone\nAnswer phones, checks voicemails, monitors phone volume\nMonitors appropriate electronic health record inbox and provides follow-up\nParticipates in orientation of new staff\nParticipate in process improvement of new and existing workflows\nFloat within Pre-Visit Planning functions as needed\nKEY COMPETENCIES:\nCommunication Skills\nEffectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.\nDecision Making\nAbility to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.\nHealthCare Knowledge\nHaving the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.\nInterpersonal Skills\nShowing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.\nOrganizational Values\nAdherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.\nProblem Solving\nHaving an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.\nSPECIFIED SKILLS\nCOMPUTERExcellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.\nAdvanced skills in a Medical Office Management software program, preferably Allscripts.\n\nFOREIGN LANGUAGESpanish-speaking skills preferred.\n\nPHYSICAL DEMANDS\nSedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart.\n.\nEDUCATION AND EXPERIENCE\nMINIMUM QUALIFICATIONS:Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience in an ambulatory setting, or comparable combined education and/or experience required. \n\nPREFERRED QUALIFICATIONS:Previous experience in a medical office/clinical environment preferred.\n\nSCHEDULE:\nRegular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.\nPOSITION COMPENSATION:\n$21.83/hour, full time + full benefits\nAt MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.\nMAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.\nIf you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to  for support in your job search process. You could be the talent we are seeking for this or other opportunities\nAll MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.\nMAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.\nMAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. 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