{"id":1102636,"url":"https://alion.io/job/mainspring-energy-associate-operations-support-specialist-ii","title":"Associate Operations Support Specialist II","company":{"id":5556,"name":"Mainspring Energy","domain":"mainspringenergy.com","url":"https://alion.io/company/mainspring-energy","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":27,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T20:14:46Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-23T23:31:07Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Overview\nWe are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during afternoon and weekend shifts.\nA key aspect of this role is flexibility - you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.\nShift Schedule\nThis role follows a 4×10 schedule (four 10-hour shifts per week), with two shift block options:\nBlock A: Sunday - Wednesday from 10:30 AM - 9:00 PM PST/PDT\nBlock B: Wednesday - Saturday from 10:30 AM - 9:00 PM PST/PDT\nResponsibilities\nLearn and understand novel electro-mechanical hardware systems and operations\n\nMonitor system alerts and notifications during assigned shifts\n\nFollow established troubleshooting protocols to address issues\n\nExecute problem-solving actions based on provided flowcharts\n\nRestart hardware systems or escalate issues to senior engineering staff as needed\n\nMaintain detailed logs of alerts and actions taken\n\nEnsure all issues are resolved within the allotted time or escalated appropriately\n\nProvide weekend and flexible shift coverage, including filling in for team absences or vacations as needed\n\nQualifications\nA Bachelor's degree in a related field is preferred\n\nPrevious experience in operations, dispatch, or customer support roles\n\nBasic technical aptitude; prior experience with dashboards or similar systems is a plus\n\nFamiliarity with troubleshooting hardware and software systems and technology\n\nAbility to follow detailed instructions and processes\n\nStrong problem-solving skills with a focus on execution\n\nAttention to detail and the ability to work independently\n\nExcellent communication skills\n\nAbility to manage multiple tasks and prioritize in a fast-paced environment\n\nWillingness to provide flexible shift coverage, supporting team members during vacations or absences","description_format":"text","description_chars":2111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers"],"lifecycle":[{"event":"open","at":"2026-09-22T01:13:05Z"}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":1,"age_days":13,"expected_fill_days":84,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/mainspring-energy-associate-operations-support-specialist-ii","json_url":"https://alion.io/job/mainspring-energy-associate-operations-support-specialist-ii.json","meta":{"generated_at":"2026-09-24T00:48:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}