{"id":921142,"url":"https://alion.io/job/mainspring-energy-manager-electronics-rma","title":"Electronics Returns & Repair Manager","company":{"id":5556,"name":"Mainspring Energy","domain":"mainspringenergy.com","url":"https://alion.io/company/mainspring-energy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":20,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menlo Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":182000,"currency":"USD","period":"year","gross":null,"usd_annual":182000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T19:32:23Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-02T02:00:00Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Job Overview\nThe Manager - Depot Operations & Field Return Repair is responsible for the end-to-end lifecycle management of all field-returned electronic control assemblies supporting the installed fleet of Linear Generators (LGENs).\nThis role owns the complete reverse logistics process for electronic field replaceable units (FRUs), including return authorization, receiving, diagnostics, repair, testing, refurbishment, inventory replenishment, warranty administration, engineering feedback, and redeployment into the field.\nThe objective is to maximize fleet availability by ensuring repaired electronics are returned to inventory quickly, reliably, and with full traceability while continuously improving product reliability through structured failure analysis.\nWhat You'll Do\nDrive customer success by leading the complete reverse logistics process for field-returned electronic assemblies from RMA authorization through repair, testing, refurbishment, and redeployment\nManage daily depot operations to ensure safe, efficient, and high-quality repair of electronic field replaceable units (FRUs)\nEstablish standardized repair, testing, and quality control procedures for all electronic assemblies\nEnsure exchange inventory is available to support rapid replacement of failed field electronics and maximize customer uptime\nDevelop and manage repair technicians, test technicians, and depot support personnel while promoting a culture of operational excellence\nDrive improvements in repair turnaround time, first-pass repair yield, inventory accuracy, and overall depot productivity\nPartner with the FOA (Field Analytics) and Field Service teams to prioritize critical repairs and respond to customer escalations\nCollaborate with Engineering and Product Development to identify recurring failure modes and implement corrective actions that improve fleet reliability\nWork with Supply Chain and Supplier Quality to recover warranty costs, improve supplier performance, and maintain component availability\nDevelop depot capacity plans, staffing models, repair tooling requirements, and capital investment plans to support fleet growth\nImplement Lean manufacturing principles and continuous improvement initiatives to eliminate waste and improve depot performance\nMonitor key operational metrics and communicate performance through regular business reviews and executive reporting\nRequired Qualifications\nEducation\nBachelor's degree in Electrical Engineering, Electronics Engineering, Industrial Engineering, Mechanical Engineering, or a related technical discipline\nMaster's degree in Engineering, Operations Management, or Business Administration preferred\nExperience\n10+ years of experience in industrial electronics manufacturing, depot repair operations, or field service support\nMinimum of 5 years leading technical operations or repair organizations\nExperience supporting industrial power generation, distributed energy systems, automation equipment, or other mission-critical industrial products\nExperience managing reverse logistics and repairable asset programs\nExperience leading cross-functional teams across Engineering, Supply Chain, Service, and Quality\nExperience developing repair procedures, functional test processes, and quality systems\nTechnical Skills\nStrong understanding of industrial electronic control systems\nExperience with PCB troubleshooting and component-level repair\nKnowledge of embedded controllers, PLCs, power electronics, and industrial communication protocols\nFamiliarity with firmware management and configuration control\nWorking knowledge of ERP, service management, and inventory systems\nStrong analytical and root cause investigation skills\nExperience using Lean Manufacturing, Six Sigma, or continuous improvement methodologies\nThe ideal candidate demonstrates\nA strong customer-first mindset with a focus on maximizing fleet availability\nOperational discipline and the ability to build repeatable, scalable processes\nExcellent technical judgment in electronics diagnostics and repair operations\nStrong communication skills with the ability to influence engineering, operations, and executive stakeholders\nA data-driven approach to decision-making and continuous improvement\nA passion for developing people, coaching technical teams, and fostering accountability\nThe ability to balance short-term operational demands with long-term strategic improvements to depot capability and fleet reliability\nPreferred Certifications\nIPC-A-610\nIPC-7711/7721\nIPC J-STD-001\nLean Six Sigma Green Belt or Black Belt\nCertified Reliability Engineer (CRE)\nAPICS CPIM or CSCP\nSuccess in this Role\nBuilding a depot organization that consistently delivers repair turnaround times of less than five business days\nEstablishing standardized repair, testing, firmware management, and quality control processes across all electronic assemblies\nImplementing complete asset traceability from field removal through repair and redeployment\nDeveloping performance dashboards that provide visibility into depot throughput, repair quality, warranty costs, inventory health, and fleet reliability\nCreating a structured feedback loop between Depot Operations, Engineering, Supplier Quality, and Product Management that drives measurable improvements in product reliability\nBuilding a highly engaged technical team focused on safety, quality, customer responsiveness, and continuous improvement\nSupporting fleet availability exceeding 99.5% through reliable execution of the electronics repair and exchange program\nScaling depot operations efficiently to support future fleet growth without compromising repair quality or customer service","description_format":"text","description_chars":5644,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Alternative Fuels"],"lifecycle":[{"event":"open","at":"2026-09-15T01:05:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 22 · green card filings: 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