Senior Field Service Technician

Job Overview

We are searching for highly motivated, mechanically inclined individuals to join our growing Field Service team. In this position, you will play a direct role in completing planned and reactive service operations on our generators. In this position, you will play a key role in maintaining system uptime, availability, and performance for deployed units on customer sites in a specific region. You will train at our headquarters in Menlo Park, CA, and be assigned to a particular service region requiring travel. For those inclined, there are ample growth opportunities within Mainspring, and we offer full benefits, including vacation and sick time, 401K, and pre-IPO stock options.

Responsibilities

• Mechanically repair and/or perform maintenance on components and assemblies that make up our generators in accordance with procedures and build checklists in order to meet customer requirements
• Collaborate with engineers to fix, repair, and redesign components and assemblies
• Conduct mechanical inspections of deployed units, documenting condition information for use by our team for debugging or troubleshooting
• Be available to work rotational on-call shifts, as per the written schedule, to provide optimal service and support for our customers

Qualifications

• Minimum of 5 years of experience with mechanical assembly and/or repair. Experience with automotive, aviation, and/or heavy equipment (i.e. HVAC, elevators/lifts, or industrial equipment) assembly a plus
• Experience with precision measuring, down to .001”, using micrometers, bore gauges, gauge blocks, etc. Also, familiarity with torque wrenches and documentation of repairs performed
• Candidates must be able to stand for long periods of time, lift to 50 lbs., and wear required PPE
• Must have knowledge of how to use and maintain basic tools, such as torque wrenches and torque specifications
• Must have experience with following written and verbal work instructions while on-site
• Excellent communication skills, software knowledge of Google Workspace is a plus
• A proven track record for the ability to work well with others as part of a dynamic team
• Ability to learn quickly, is self-motivated and safety oriented
• Valid Driver’s license required; Class A Commercial Driver’s License preferred