{"id":3102407,"url":"https://alion.io/job/mainspring-recovery-client-care-coordinator-2","title":"Client Care Coordinator","company":{"id":678897,"name":"Mainspring Recovery","domain":"mainspringrecovery.com","url":"https://alion.io/company/mainspringrecovery","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lynchburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-10-22T14:07:42Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T04:36:17Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Mainspring Recovery\nMainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.\nEvery role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.\nJob Title:\nClient Care Coordinator\nReports To:\nExecutive Assistant\nDepartment:\nAdministration\nLocation:\nOn-site, Lynchburg, VA\nEmployment Type:\nFull-time | Hourly Non-Exempt\nJob Summary\nThe Client Care Coordinator plays a vital role in supporting client care coordination and day-to-day operational flow across Mainspring Recovery. This position serves as a central point of communication between clinical teams, operations, insurance partners, and external providers to ensure clients are properly scheduled, prepared for, transported to (as applicable), and successfully attend all assigned virtual and in-person appointments.\nThis is a fast-paced, highly collaborative, on-site role requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities. Client Care Coordinator supports appointment readiness, transportation, medication coordination, insurance follow-up, and cross-department communication to promote continuity of care and smooth daily operations.\nKey Responsibilities\nCoordinate and ensure clients are prepared for and attend all assigned virtual and in-person appointments. \nTransport clients to and from medical, clinical, and ancillary appointments as assigned. \nAssist with medication coordination, including pharmacy pickups and timely delivery to appropriate staff. \nCommunicate with insurance providers regarding authorizations, denials, and coverage-related questions. \nTrack, document, and communicate insurance authorization issues and denials to clinical, utilization management, and leadership teams. \nServe as a liaison between clients, clinical teams, operations, and administrative departments to ensure clear, timely communication. \nMaintain accurate scheduling, tracking, and coordination records related to appointments and client movement. \nSupport day-to-day health unit operations to ensure efficient workflow and minimal disruption to client care. \nMaintain confidentiality and comply with HIPAA, organizational policies, and professional standards at all times. \nCollaborate with department leaders to anticipate needs, resolve issues, and support continuity of services. \nMinimum Qualifications\nEducation / Credentials\nHigh school diploma or equivalent required.\nExperience\nDemonstrated ability to coordinate schedules, logistics, and communication across multiple departments. \nWorking knowledge of general medical and insurance terminology preferred. \nKnowledge / Skills\nStrong organizational, time management, and multitasking skills. \nClear verbal and written communication skills. \nAbility to maintain professionalism and confidentiality in a healthcare environment. \nAbility to work independently while collaborating effectively within a team. \nWorking Conditions\nDirect care and client-facing position. \nOn-site position with frequent interaction with clients and staff. \nRegular movement throughout the facility and community for transportation and coordination needs. \nDriving independently and with clients or staff. \nOccasional evenings or weekends may be required based on program needs. \nWhy This Role Matters\nDirectly supports client engagement, continuity of care, and treatment outcomes. \nPlays a key role in keeping daily operations running smoothly across departments. \nOffers exposure to clinical, operational, and administrative functions within a mission-driven organization. \nProvides opportunities for professional growth in healthcare and behavioral health operations. \nPre-Employment Requirements\nMainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.\nEqual Employment Opportunity Statement\nMainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.\nEEO is the Law:\nhttp://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf","description_format":"text","description_chars":4873,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-10-22T17:52:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/mainspring-recovery-client-care-coordinator-2","json_url":"https://alion.io/job/mainspring-recovery-client-care-coordinator-2.json","meta":{"generated_at":"2026-10-30T06:41:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678897},"rest":"https://alion.io/mcp/rest/get_company?id=678897"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmainspring-recovery-client-care-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmainspring-recovery-client-care-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmainspring-recovery-client-care-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mainspring-recovery-client-care-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmainspring-recovery-client-care-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3102407}},{"tool":"search_jobs","arguments":{"company":"mainspringrecovery.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3102407},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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