{"id":2489547,"url":"https://alion.io/job/mainstay-it-director-product-tech","title":"IT Director - Product Tech","company":{"id":1956171,"name":"Mainstay","domain":"mainstay.com","url":"https://alion.io/company/mainstay-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":145000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DLP","optional":false},{"name":"FinOps","optional":false},{"name":"Gmail","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Zapier","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-08-13T22:00:48Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-19T02:37:16Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Position Type: Full-Time (Primarily Remote)\nSalary: $145,000 - $175,000 DOE\nJoin our team at Lemnis! Lemnis is a public charity dedicated to harnessing transformative change to expand learning for all. We are excited to announce a new opportunity for a IT Director - Product Tech to join our innovative, forward-thinking, and growing organization. At Lemnis, we are committed to fostering a collaborative and inclusive work environment where every team member can thrive. If you are passionate about expanding learning for all, eager to make a meaningful impact, and ready to take on new challenges, we would love to hear from you. Apply now and be a part of our journey!\nPosition Summary\nAt Lemnis, we believe that the world is changing in exciting ways. It's up to us to create more equitable, flexible, and learner-centered systems that empower young people to rise to the challenges and opportunities of the future. We're looking for both a strategic and hands-on IT Operations Director to lead and scale our IT function from the ground up during a period of rapid growth driven by mergers and acquisitions. This person will drive strategic initiatives that mature our technology infrastructure, FinOps capabilities, security posture, while simultaneously own day-to-day IT operations. You'll inherit a lean, high-performing team and be expected to elevate processes, design automations, and build systems that reduce manual effort across the organization. The successful candidate must be equally comfortable and adept at establishing technology roadmaps, advising senior leaders, troubleshooting urgent issues, configuring systems, and working directly with employees and acquired-company teams.\nCore Responsibilities\nStrategic Leadership & Initiatives\nFinOps Pipeline: Design and implement (using your team of 4 and consultants as necessary) an automated financial operations pipeline-ingesting data into a data warehouse, and building actional dashboards to replace manually reconciled spreadsheets. Own spend tracking, projection, and reporting.\n\nOperational Excellence: Expand beyond automated on/offboarding to full lifecycle SaaS management-vendor contract storage, invoice alerting, renewal notifications, Shadow IT detection, and integration with the FinOps pipeline.\n\nEnd-to-End Security & Resilience: Formalize backup and disaster recovery procedures across enterprise platforms. Design and lead intentional restore drills. Build documentation and evidence of resilience testing. Manage endpoint protection, DLP policy tuning, and AI app governance.\n\nRapid HR Pipeline (Sourcing to Onboarding): Take the lead on the IT-to-People Ops onboarding pipeline. Own the technology handshake from recruitment through Day 1-ensuring provisioning, welcome communications, equipment logistics, and system access are seamless and internally driven rather than vendor-dependent.\n\nM&A Support: Lead enterprise IT due diligence for potential acquisitions, including infrastructure, applications, contracts, cybersecurity, staffing, and integration risk.\n\nDivision Onboarding: Lead the technology integration of newly acquired or merged divisions (“Divisions”) (e.g., migrate teams onto Lemnis Google Workspace, Slack, Jira/JSM, 1Password, laptops, and IT Help Desk portal). Build productive relationships with acquired organization leaders and technical teams and work with integration teams to document integration plans, milestones, dependencies, budgets, owners, and risk-mitigation activities. Partnering with Division teams, identify opportunities to consolidate licenses, vendors, and infrastructure while minimizing disruption to employees and customers.\n\nOnboarding Playbook Elevation: Redesign and maintain the employee technology onboarding playbook to be best-in-class-automated where possible, clear where manual, and consistently executed regardless of which team member runs it.\n\nWorkflow Design & Automation: Design JSM workflows, Trelica automations, Jira automation rules, and cross-platform integrations that reduce toil. Examples: automated vendor security screening handoffs between Procurement and IT, automated App Catalogue request-to-provisioning pipelines, onboarding/offboarding runbooks with minimal manual steps.\n\nHands-On IT Operations (Day-to-Day)\nRemain actively engaged in day-to-day IT operations and step in directly to diagnose and resolve high-priority or complex technical issues.:\nAccount & Access Management: Provision and deprovision user accounts across Google Workspace, Entra ID, 1Password, Salesforce, Zoom, Slack, Jira, Confluence, and other SaaS platforms\n\nEmployee Onboarding & Offboarding: Execute end-to-end onboarding (G-Suite, IDP, laptops, Slack, Zoom, Jira/Confluence, 1Password) and offboarding (account suspension, data transfer/delegation via GAM, laptop returns, access revocation)\n\nHelp Desk Triage & Resolution: IT Help Desk queue-Google Drive sharing issues, calendar access, email deliverability, SSO troubleshooting, DLP incidents, hardware problems, VPN/international access, locked accounts, software licensing (Adobe Pro, etc.)\n\nEndpoint Management: Laptop provisioning, hardware repairs/replacements, device enrollment (Intune/Entra), peripheral procurement\n\nEmail & Communication Systems: Manage Google Groups, distribution lists, unsubscribe email configurations, Gmail allowlisting, and calendar delegation\n\nTelephony & Conferencing: Administer Zoom and Vonage environments, including licensing, recording access, and integration with other platforms (HubSpot, Calendly)\n\nSecurity Operations: Respond to phishing reports, manage the security mailbox, enforce DLP warning rules, handle Shadow IT detection, and support vendor security screenings (HECVAT, security questionnaires)\n\nSupport: Support executive and employee technology needs with urgency, sound judgment, and clear communication.\n\nTeam & Operational Management\nManage and mentor 3 IT Support Engineers; ensure coverage, quality, and professional development\n\nOwn SLA performance across the IT Help Desk and foster a practical, responsive, service-oriented culture that combines disciplined controls with a strong employee experience.\n\nEstablish and maintain IT policies and SOPs (data retention, international travel access, laptop lifecycle, local admin, security protocols)\n\nManage the IT budget in coordination with Procurement and Finance-software renewals, hardware procurement, and contractor/vendor spend\n\nServe as the primary IT liaison to People Operations, Legal, Finance, and Security\n\nDrive vendor relationships (MSPs, SaaS providers, telephony vendors) proactively rather than reactively\n\nPlan for future team capacity and skills based on business growth, acquisition activity, technology complexity, and service demand.\n\nCompliance\nSupport applicable audits, customer requirements, contractual commitments, insurance requirements, and regulatory obligations.\n\nQualifications\nRequired:\n10+ years in IT operations, with at least 3 years in a leadership role managing both people and systems\n\nDeep, hands-on proficiency with Google Workspace (Admin Console, GAM, Groups, Drive, Gmail), Microsoft Entra ID / M365, and modern IdP platforms\n\nExperience managing SaaS environments at scale (provisioning, licensing, SSO configuration, lifecycle management)\n\nStrong background in endpoint management (Intune, NinjaRMM, or similar MDM/RMM)\n\nDemonstrated ability to design and ship IT automations and workflows (Jira Automation, Trelica, Zapier, scripting, or equivalent)\n\nExperience with FinOps, IT budgeting, or vendor spend management\n\nWorking knowledge of security fundamentals: DLP, endpoint protection, backup/DR, vendor risk assessments\n\nExperience onboarding acquired companies or new divisions onto a shared technology stack\n\nITSM experience using Jira Service Management (JSM), Zendesk, or equivalent platform\n\nClear communicator-comfortable creating documentation, SOPs, and training materials\n\nPreferred:\nGoogle Administrator 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