{"id":2083308,"url":"https://alion.io/job/mainstay-life-services-program-manager-residential","title":"Program Manager-Residential","company":{"id":1942840,"name":"Mainstay Life Services","domain":"mainstaylifeservices.org","url":"https://alion.io/company/mainstaylifeservices","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1467},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-08T11:13:12Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T11:22:33Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Residential Program Manager: 37.5 hours\nThe Program Manager serves as the operational leader of up to two (2) community homes supporting between one (1) and four (4) people to fulfill Mainstay's Mission: We enrich lives through person-centered support and inclusive community programs, unlocking the full potential of people with diverse abilities. The primary responsibilities of the Program Manager include ensuring the health and safety of the people supported, maintaining daily operations, and managing administrative activities necessary to meet all the federal, state, and local requirements for a group community living arrangement. The Program Manager will provide direct supervision of up to 15 Direct Support Professionals.\nResponsibilities:\nManaging Daily Operations:\nCoordinating and Monitor supports provided to people in their homes and community with the intent of helping people to have valued social roles.\n\nFinancial management of the program cost centers assigned to the program manager, including ensuring daily billing, electronic visit verification procedures, daily time and attendance tracking, and managing program expenses.\n\nSupporting the person served and their household members to serve as a support for managing progress of the goals in the person served individual support plan; becoming familiar with their likes and dislikes, routines, and preferences and encouraging and supporting the person in ways that will bring out the best in them.\n\nCoordinating and managing the schedule for services and support.\n\nSupporting problem solving.\n\nResponding to emergency situations as they emerge.\n\nSupervision & Oversight:\nPersonnel management in the home (in coordination with HR) hiring, transferring, termination, training, performance evaluation, regular formal supervision, and any disciplinary actions.\n\nProviding supervision and oversight of all home occupants and all colleagues on the team.\n\nManaging the Health & Safety Individuals Served:\nOverseeing effective medication management and administration in accordance with all Federal, State, and local regulations.\n\nOverseeing compliance with all medical appointments\n\nMaintaining effective communication with family, friends, and other people is important in an individual’s life.\n\nMaintaining the content, integrity, and security of all documentation, whether in paper or electronic format, that comprises the health and care record(s) of service and support delivered. All documentation must include language that is person centered, and trauma informed.\n\nDemonstrating proficiency for use of technology in documentation (including but not limited to electronic client record software, Microsoft Office, email, payroll time keeping, etc.).\n\nAccurately and thoroughly completes and submits timely, all required documentation in accordance with organization, program, and payer specific, policies, practices, procedures, and guidelines.\n\nProviding care (as needed) to ensure that the team is functioning to support the health and safety of the people served.\n\nOrganization Management and Administration:\nProvide input and assist in the monitoring of the agency budget and program expenditures.\n\nStepping forward and taking a stand for what is right when made aware of Mainstay Code of Conduct violations, including but not limited to unethical behavior of others.\n\nCompleting all required annual compliance and integrity training.\n\nSupport and actively model values associated with Social Role Valorization, Everyday Lives, and Charting the Life Course.\n\nProfessional Responsibilities:\nAttend and actively participate in scheduled, mandatory staff meetings and meetings with the individuals’ support team, as necessary.\n\nMaintain appropriate professional conduct and dress.\n\nParticipate productively and cooperatively on the staff team, with individuals, with individuals’ family members, the community, vocational providers, and educational providers.\n\nFollow the agency’s Code of Conduct.\n\nAssist in training new staff.\n\nMiscellaneous:\nResponsible for the completion of other duties as assigned.\n\nRequired Skills/Abilities\nWorking knowledge in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, SharePoint).\n\nProficiency in written, oral, and interpersonal communication skills.\n\nAbility to effectively interact with a broad audience array including diverse social, cultural, and economic backgrounds.\n\nStrong attention to detail.\n\nEffective Problem-Solving Skills.\n\nAbility to learn multiple data systems.\n\nAbility to work independently.\n\nEffectively manage multiple priorities.\n\nExcellent interpersonal skills across diverse individuals and groups\n\nDemonstrated superior supervisory skills\n\nAbility to appropriately delegate tasks\n\nFlexibility and adaptability\n\nOrganized and detail-oriented\n\nAbility to use a computer and other related office equipment\n\nMaintain all required certifications\n\nCore Competencies\nPerson Centered Care: The skill of providing a holistic care approach by understanding all person’s beliefs and values.\n\nTeamwork: The skill of demonstrating and fostering cooperation, communication, trust and consensus among individuals and groups.\n\nEthics/Responsibility/Integrity: The skill of gaining the confidence and trust of others through honesty, authenticity, and acceptance of responsibility.\n\nCommunicates Effectively: The skill of communicating both orally and in written formal in a professional and concise manner\n\nHours:\n37.5 hours per week.\n\nMust be able to work flexible hours including weekend and holiday hours when an investigation need arises.\n\nPhysical Requirements:\nVision Acuity for the Position: Vision is Essential Vision is Non-Essential\n\nEnvironmental Conditions: 90% Inside - 10% Outside\n\nWorkers may be Exposed to: Cold Heat Dust Mist Odors\n\nPhysical Requirements for the Position: ability to lift 50 pounds regularly, ability to respond quickly to sounds, ability to move safely over uneven terrain or in confined spaces, ability to see and respond to dangerous situations, ability to work in extreme weather, ability to wear personal protective gear correctly most of the day\n\nEmployment with Mainstay Life Services is an “at will” relationship. “At will” means that employment is of no specific length. It also means that employees and Mainstay Life Services both retain the discretionary right to terminate employment at any time if either is dissatisfied for any reason. I have reviewed the information contained in this job description and agree to accept the specific duties and responsibilities that may be assigned by my supervisor.\nMainstay is an Equal Opportunity Employer\nAll applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other characteristics protected by law.\nQualifications\nEducation and Experience\nMust be 18 years of age.\n\nValid driver's license required.\n\nUse of personal vehicle required.\n\nEligibility for Act 33/34 clearances.\n\nPre-employment drug screen required.\n\nExperience with 6400 regulations preferred.\n\nOne (1) year supervisory experience preferred.\n\nHigh School Diploma/GED with a minimum of two (2) years work experience working directly with individuals in human services (or with individuals who experience intellectual disabilities and autism).\n\nAssociate’s degree in business or a related field preferred\n\nRequired Licenses/Credentials/Certifications\nCurrent CPR/First Aid Certification\n\nCurrent 8 Hour Provider Training Certification\n\nCurrent Medication Manager Certification","description_format":"text","description_chars":7560,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Disability Support Services","Neurology & CNS Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-08T11:13:12Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:18","urgency","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/mainstay-life-services-program-manager-residential","json_url":"https://alion.io/job/mainstay-life-services-program-manager-residential.json","meta":{"generated_at":"2026-10-23T01:35:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1942840},"rest":"https://alion.io/mcp/rest/get_company?id=1942840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmainstay-life-services-program-manager-residential"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmainstay-life-services-program-manager-residential"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmainstay-life-services-program-manager-residential"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mainstay-life-services-program-manager-residential\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmainstay-life-services-program-manager-residential"}]}