# Customer Support & Operations Engineer

At MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience. With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution. We are looking for a: Customer Support & CDN Operations Engineer Job Description: As a Customer Support & CDN Operations Engineer at Mainstreaming, you will be responsible for providing advanced technical support to our customers, resolving complex issues, and ensuring high levels of customer satisfaction. You will be a key point of contact for critical incidents and will work closely with other teams to identify and implement solutions to prevent future problems. Key Responsibilities: Provide advanced technical support to customers, troubleshooting and resolving issues related to our CDN platform. Manage and resolve customer incidents, ensuring timely communication and resolution. Identify and analyze recurring issues, influencing solutions to prevent future occurrences. Conduct in-depth root cause analysis to determine the underlying cause of issues and help w

- **Id**: 3962730
- **Url**: <https://alion.io/job/mainstreaming-customer-support-operations-engineer>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Milan, Italy
- **Countries**: IT
- **Hiring countries**: IT
- **Hiring countries total**: 1
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T09:29:10Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-09T12:30:43Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4186
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: CDN & Edge Delivery, Streaming & OTT Platforms

## Company

- **Id**: 1966494
- **Name**: MainStreaming
- **Domain**: mainstreaming.com
- **Url**: <https://alion.io/company/mainstreaming-com>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Breezy

## Technologies

- **BGP** — Optional: no
- **DNS** — Optional: no
- **OpenSSL** — Optional: no
- **Python** — Optional: no
- **Tcpdump** — Optional: no
- **Wireshark** — Optional: no
- **GDPR** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Italian; Level: All levels; Optional: yes
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **Italy** — Iso: IT; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T12:30:43Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 44
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-09T14:21:26Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.