{"id":2903941,"url":"https://alion.io/job/maisa-ai-technical-account-manager","title":"Technical Account Manager","company":{"id":63281,"name":"Maisa AI","domain":"maisa.ai","url":"https://alion.io/company/maisa-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Valencia, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Kubernetes","optional":false},{"name":"Rest API","optional":false},{"name":"UiPath","optional":false}],"status":"live","first_seen_at":"2026-10-19T07:23:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T10:58:42Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Technical Account Manager\nLocation: Spain / Madrid / Hybrid / Remote\nLanguage: Spanish Mandatory\nTeam: Client Services\nWelcome to Maisa - Making AI Accountable!\nOur agentic process automation platform helps enterprises automate complex, decision-heavy\nprocesses that traditional automation can’t handle and GenAI can’t be trusted with.\nWe enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility\nand control to your most complex processes.\nPowered by a new kind of computing platform, Maisa combines AI-driven problem solving with\nprogrammatic execution, so every action is reliable, auditable, and built for enterprise scale.\nAbout the role…\nOur Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You'll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.\nWhilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and maisa offices.\nWhat you’ll do…\nImplementation & Delivery\nLead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements\n\nCoordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer\n\nProgram Management & Governance\nEstablish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders\n\nIdentify and mitigate implementation risks through proactive program management\n\nEnablement & Adoption\nDevelop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices\n\nBuild and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities\n\nStakeholder Management\nServe as primary point of contact for technical and operational issues during implementation\n\nFacilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagement\n\nWhat you’ll bring…\nKey Requirements:\nStrong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale\n\nStrong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite\n\nSolid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field\n\nDemonstrable experience leading discovery processes and process mapping using various frameworks and methodologies\n\nExcellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders\n\nBusiness proficiency in Spanish and English; additional European languages a plus\n\nAbility to travel up to 25% of the time\n\nDesired Qualities\nHands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)\n\nBackground in process optimization, business process management, or digital transformation with track record of successful change management in large organizations\n\nSelf-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios\n\nStrong analytical skills for tracking program metrics and demonstrating customer value\n\nWillingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact\n\nWhy join Maisa!\nYou will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the\nopportunity to work with cutting-edge Agentic Process Automation that’s reshaping how\nenterprises approach AI deployment. You will get to directly influence how major multinational\norganizations transform critical business processes, working on genuinely differentiated\ntechnology that solves real enterprise AI challenges.\nFollowing our recent $25m Seed Round, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development.\nMaisa is committed to Equal Employment Opportunity through attracting and retaining a\ncomplementary team of employees and building an inclusive environment for all.c","description_format":"text","description_chars":5293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","AI Agents","Explainable AI (XAI)"],"lifecycle":[{"event":"open","at":"2026-10-20T07:23:29Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.862,"p_room":0.945,"age_days":8,"expected_fill_days":25,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/maisa-ai-technical-account-manager","json_url":"https://alion.io/job/maisa-ai-technical-account-manager.json","meta":{"generated_at":"2026-10-28T13:14:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63281},"rest":"https://alion.io/mcp/rest/get_company?id=63281"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaisa-ai-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaisa-ai-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaisa-ai-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maisa-ai-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaisa-ai-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2903941}},{"tool":"search_jobs","arguments":{"company":"maisa.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2903941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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