{"id":4029606,"url":"https://alion.io/job/majid-al-futtaim-supervisor","title":"Supervisor","company":{"id":93060,"name":"Majid Al Futtaim","domain":"majidalfuttaim.com","url":"https://alion.io/company/majid-al-futtaim","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T12:09:41Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T00:54:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"BUSINESS INTRODUCTION\nMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.\n\nJOB TITLE\nSupervisor | Majid Al Futtaim Entertainment | General Operations\nROLE SUMMARY\nThe role of the Supervisor is to ensure the smooth operation of Entertainment attractions in close conjunction with the Associate Manager or/and Manager, and to lead the CSO team, Function Assistants and Technicians on the assigned shift to guarantee excellent guest satisfaction, by providing an exciting and enjoyable experience in a clean and safe environment.\nROLE PROFILE\nConduct daily facility inspections, identify faults or equipment issues, and coordinate with management and technicians for resolution.\n\nSupervise and support operational teams, ensuring adherence to schedules, procedures, and service standards.\n\nHandle customer complaints, resolve conflicts, and drive an excellent customer experience.\n\nLead, coach, train, and mentor team members, including new joiners, while promoting upselling and product knowledge.\n\nComplete operational audits, inspections, checklists, reports, and ensure compliance with regulatory requirements.\n\nEnsure adherence to Health, Safety & Environment (HSE) policies, SOPs, PPE requirements, incident reporting, and child safeguarding standards.\n\nManage cash handling, including floats, cash collections, cashier balancing, petty cash, and opening/closing procedures.\n\nOversee stock control and inventory management, perform stock checks, verify deliveries, report discrepancies, conduct self-audits, and create PRs/POs as required.\n\nREQUIREMENTS\nDiploma or certification in any discipline or equivalent relevant experience; PIC 2 certification and IOSH Management System knowledge are an advantage.\n\n2-3 years of experience in a fast-paced operational environment, including at least 1 year as a Customer Service Officer or Customer Service Representative.\n\nStrong communication, leadership, organizational, and management skills.\n\nCustomer-focused with experience in customer service, sales techniques, and interpersonal skills.\n\nExcellent problem-solving and troubleshooting abilities.\n\nStrong cultural awareness and the ability to work effectively with diverse customers and teams.\n\nWHAT WE OFFER\nAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!\nWork in a friendly environment, where everyone shares positive vibes and excited about our future.\nWork with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.","description_format":"text","description_chars":3091,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Shopping Malls & Centers","Cinema"],"lifecycle":[{"event":"open","at":"2026-11-10T18:11:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/majid-al-futtaim-supervisor","json_url":"https://alion.io/job/majid-al-futtaim-supervisor.json","meta":{"generated_at":"2026-11-12T01:08:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93060},"rest":"https://alion.io/mcp/rest/get_company?id=93060"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmajid-al-futtaim-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmajid-al-futtaim-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmajid-al-futtaim-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/majid-al-futtaim-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmajid-al-futtaim-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4029606}},{"tool":"search_jobs","arguments":{"company":"majidalfuttaim.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4029606},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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