{"id":2418279,"url":"https://alion.io/job/make-it-service-engineer","title":"IT Service Engineer","company":{"id":177794,"name":"Make","domain":"make.com","url":"https://alion.io/company/make-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-06T09:21:45Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T11:18:38Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Make is the platform to manage all your automations and AI agents in one visual landscape - for teams driving business impact without relying on developers. Part of Celonis, a global leader in process intelligence recognized on the Forbes Cloud 100 for seven consecutive years, we're headquartered in Prague, Czechia, with hubs in Madrid, Munich, Raleigh, and Pristina, and teams across the UK, France, India, and the Netherlands, among other locations.\nAbout the Role\nAs Make continues to evolve, we have an exciting opportunity for a pragmatic and “team player” IT Service Engineer to join us and take ownership of all internal IT systems for the business. It’s a role where you will have great impact, autonomy, and visibility across the wider IT team, with many opportunities for learning and development. As Make looks to become more aligned with its parent company, Celonis IT Systems, you will work very closely with the Celonis IT team as the owner of Make internal IT Systems to help drive progress and success and support all Make employees across locations.\nYou will:\nSet up of devices for all Make employees, including troubleshooting of existing devices and handling employee onboarding\nBe the first point of contact for all Make employees\nExperience of working with and supporting across collaboration tools such as Slack/O365/Zoom or similar.\nResolve, transfer or escalate 1st level IT tickets raised by internal employees\nContinuous optimization of the digital workplace at Make\nSupporting in building Enterprise technologies together with our System Engineers located around the globe\nFollow and ensure the global valid Make & Celonis IT infrastructure standards\nDevelop documentation/user/project guides for employees and administrators.\nBe responsible for maintaining complete inventory records of the company's hardware assets and managing their entire life cycle.\nMust have;\nKnowledge and/or experience in a Windows environment (Windows 10, Windows Server 2016)\nKnowledge in an Apple environment (Mac/iPhone)\nProficiency in basic computer troubleshooting (Mac and Windows)\nKnowledge of Active Directory/Azure AD (security groups/admin accounts)\nBasic knowledge of TCP/IP networks\nMicrosoft O365 knowledge\nProficiency in English\nNice to have;\nKnowledge in the administration of Linux systems\nITIL experience\nKnowledge in IT Project management\nKnowledge in Virtualization technologies\nBasic knowledge of firewall systems and security systems\nKnowledge in the use of IT Ticketing systems such as Jira Service Management\nAbility to document IT processes, changes, and guides\nWhat we offer:\n RSUs grant in a rapidly growing company raising its value every day\n Annual bonus\n Multinational team with 42 nationalities creating the future of automation\n Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 learning days per year\n Notebook/Macbook and 34’’ curved monitor\n 25 days of vacation, 4 sick days, Company day off 31.12.\n 10 care days to care for your loved ones\n Extra parental vacation (3-6 months)\n RSUs grant for a newborn child\n Life insurance\n Benefit Plus Cafeteria (incl. MultiSport Card)\n Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone\n Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion\n Flexible working hours\n Company therapy pets in Prague's office (dog-friendly office)\n Company 3D printer\n Team buildings, parties, and company events multiple times a year\nIf you see a match, let us know and apply now!\nWhat we stand for:\nWe roll together - We practice radical candor, challenge ideas openly, and use feedback to get better together.\nCustomer impact first - We get things done with craftsmanship, focus on outcomes, raise the bar, and create real customer impact.\nGame on! - We take extreme ownership, move fast, and embrace change as opportunity.\nFor more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.\nAt Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. 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