{"id":3030947,"url":"https://alion.io/job/make-swift-senior-social-media-manager","title":"Senior Social Media Manager","company":{"id":1768664,"name":"Makeswift","domain":"makeswift.com","url":"https://alion.io/company/makeswift","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Atlanta, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3011},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Canva","optional":false},{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-21T20:19:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T15:00:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Welcome to the Agentic Commerce Era\nAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.\nThe Senior Social Media Manager owns the organic social media across our family of brands - Commerce, BigCommerce, Feedonomics, and Makeswift - plus social support for select members of our leadership team.\nThis is an ownership role, not a support role. It sets the strategy, builds the calendar, makes the content, publishes it, and answers for the numbers. Partners with Creative, PR, Demand Gen, Content, and Product Marketing teams, but it shapes and owns the Social Media program.\nThe person who does well here is a strategist who is also fast with their hands. They can build a quarter-long narrative for our brands, and can also turn a keynote clip into a live post the same afternoon without waiting on anyone.\nWhat You'll Do\nStrategy And Planning\nOwn a documented organic social strategy for each brand, with a clear point of view on what each channel is for and which audiences it serves (customers, prospects, partners, analysts, candidates, employees).\nMaintain a rolling four-week content calendar covering every brand and channel, extended and refreshed weekly, visible to stakeholders.\nSet and defend the content mix: executive video, customer stories, product and platform news, events, recruiting, and reactive commentary.\nBring a quarterly plan to leadership that connects social activity to brand, demand, and communications goals.\nWork alongside a new social selling agency we will deploy\nContent Creation And Publishing\nWrite and edit for social: captions, threads, short-form video scripts, and executive posts that hold each brand's distinct voice.\nProduce your own assets. Use Canva, CapCut, or similar to make images and cut short-form video so that routine content ships without waiting on a design queue. You'll partner with Design on higher-craft, campaign-level work and on reusable templates for recurring post types.\nBuild repeatable content series and consistent visual formats rather than one-off posts.\nPublish across LinkedIn, X, Instagram, Facebook, and YouTube, adapting format and framing to each platform rather than cross-posting. You will have a point of view on what content should go on each channel.\nMonitor and evaluate additional or emerging channels and make recommendations about where we should activate.\nSpeed On Moments that Matter\nFor events, launches, and known milestones, have content and creative prepared in advance so posts can happen in the moment.\nCover live moments such as keynotes, events, internal all-hands, offsites, etc. yourself and capture raw video and photos to capitalize on those moments and momentum quickly.\nMonitor news, industry reports, and cultural moments for places our brands and executives can credibly add something.\nExecutive And Employee Social\nDraft, schedule, and manage social content for select senior leaders.\nIdentify commentary opportunities where an executive perspective lands better than a brand post.\nRun the employee advocacy program end to end: recruit participants, supply content people actually want to share, and grow participation.\nMeasurement\nOwn the numbers. Define the KPIs that matter per channel and per brand, and report monthly on what performed, what didn't, and what you're changing as a result.\nIdentify top-performing posts each month and use format testing to make deliberate decisions rather than posting on habit. More volume is not the goal; engagement and impact are.\nUse Sprout Social, Google Analytics, and potentially additional tools to inform reporting.\nBrand Safety And Standards\nEvery post gets a human read for accuracy, relevance, messaging alignment, and voice before it goes out. Attention detail is a must.\nUphold brand standards across all social touchpoints, monitor for social media policy issues, and partner with PR and Community on crisis response.\nWho You Are\n5+ years in social media strategy and content creation, in-house or agency, with B2B tech experience preferred.\nYou've owned a program, not just a queue. You've set the agenda somewhere rather than executing someone else's calendar.\nYou are genuinely online. You understand LinkedIn, X, Instagram, and YouTube as distinct cultures, not as distribution endpoints, and you know how audiences get built.\nA strong, versatile writer who can move between brand voice and executive voice without flattening either.\nHands-on with short-form video and design tooling such as CapCut, Premiere, DaVinci, Canva, or equivalent. You can shoot on a phone and cut something good.\nComfortable with analytics and honest about them. You can walk into a room, say a campaign underperformed, and explain what you're doing differently.\nOrganized under real load. Multiple brands, multiple calendars, competing stakeholders, and you don't lose the thread.\nProactive by default. You surface the problem and the proposed fix before someone else notices the gap.\nAn effective communicator with executives, sales, designers, partners, and customers.\nBased in Austin and able to be in the office at least three days a week.\nNice To Have:\nExperience in e-commerce, B2B tech; social support for named executives; running an employee advocacy program; managing interns or junior contributors.\nPay Transparency: $110,000 - $150,000\nHow We Use AI Here:\nYou are expected to use AI tools well: research, ideation, first drafts, repurposing, versioning, and reporting summaries. Using them makes you faster and we want that.\nYou are also the last line of defense. Nothing published should read as machine-written. No generic phrasing, hollow enthusiasm, or copy that fills space without saying anything. Every AI-assisted piece gets edited by you for originality, accuracy, voice, and confidentiality before it ships. The standard is simple: a reader should get something out of the post - information, utility, entertainment, or a real reason to act - independent of what we want from them.\nWork Where You Thrive\nCommerce is a remote-first company. For team members in Austin, Atlanta, and London, we offer optional collaborative workspaces for team gatherings, workshops, and in-person connection. Use them whenever they’re helpful, balancing focused individual work with meaningful in-person collaboration.\nCompensation Transparency\nThe national base salary range for this role is posted above in this job post.\nFinal compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.\nWhere applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.\nInclusion and Belonging\nAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.\nWe are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.\nLearn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/\nIdentity Verification\nTo protect our candidates and company from fraudulent activity, our interview process includes a government ID and biometric verification via Persona, our trusted identity verification provider. All information is collected and processed securely in accordance with applicable privacy laws.\nProtect Yourself Against Hiring Scams: Our Corporate Disclaimer\nCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.\nBe advised:\nCommerce does not offer jobs to individuals who do not go through our formal hiring process.\nCommerce will never:\nrequire payment of recruitment fees from candidates;\nrequest personally identifiable information through unsanctioned websites or applications;\nattempt to solicit money from you as part of the hiring process or as part of an employment offer;\nsolicit money to complete visa requirements as part of a job offer.\nIf you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.","description_format":"text","description_chars":9590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","CMS & Digital Experience Platforms","Website Builders"],"lifecycle":[{"event":"open","at":"2026-10-21T20:19:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/make-swift-senior-social-media-manager","json_url":"https://alion.io/job/make-swift-senior-social-media-manager.json","meta":{"generated_at":"2026-10-28T16:23:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768664},"rest":"https://alion.io/mcp/rest/get_company?id=1768664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmake-swift-senior-social-media-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmake-swift-senior-social-media-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmake-swift-senior-social-media-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/make-swift-senior-social-media-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmake-swift-senior-social-media-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3030947}},{"tool":"search_jobs","arguments":{"company":"makeswift.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3030947},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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