{"id":1946119,"url":"https://alion.io/job/make-the-road-ct-outreach-program-support-specialist","title":"Outreach & Program Support Specialist","company":{"id":2061759,"name":"Make The Road, CT","domain":"maketheroadct.org","url":"https://alion.io/company/maketheroadct","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false},{"name":"Instagram","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T07:04:58Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T02:07:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Make the Road New York (MRNY) builds the power of immigrant and working-class communities to achieve dignity and justice through organizing, policy innovation, transformative education, and survival services. Make the Road New York operates community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten Island; Brentwood, Long Island and White Plains, Westchester County. With a membership of 28,000, MRNY tackles the critical issues facing our communities, including workplace justice, tenants’ rights, immigrant rights and civil rights, TGNCIQ justice, public education, health care access, and immigration reform. (TGNCIQ = transgender, gender non-conforming, intersex and queer). MRNY is a newly unionized workplace.\nMRNY is a multi-service organization. Our member-led organizing committees -- which work on the issues named above -- implement strategies to combat shared problems, and develop leadership and the capacity for civic participation. We also provide an array of high-quality bilingual services: We offer English for Speakers of Other Languages (ESOL), citizenship preparation, and in-school and after-school youth programs. We have a robust legal program that offers direct representation across a spectrum of practice areas, including employment law, immigration law, housing and benefits, and TGNCIQ civil rights; we also take on impact litigation as a strategy for achieving broad change. Our health program offers facilitated enrollment into health insurance programs and SNAP benefits, a community health worker home visit program, nutrition education and emergency food pantries, health care navigation, and more.\"\nThe Adult Literacy Department provides English for Speakers of Other Languages (ESOL) classes to support immigrant and adult learners in achieving their educational, professional, and personal goals.\nCurrent Opening:\nThe Outreach & Program Support Specialist is a part-time bargaining unit position based in Queens, working 20 hours per week. While the position is primarily based in Queens, travel to all Make the Road New York (MRNY) sites may be required as needed.\nThe Outreach & Program Support Specialist will design, coordinate, and implement outreach activities for all Adult Education classes, developing strategies to maintain full enrollment and ensure classes run smoothly. Responsibilities include creating and managing a social media strategy for the Adult Education program, as well as monitoring and evaluating the effectiveness of outreach efforts. As needed, the Outreach & Program Support Specialist will also support program administrative tasks, including student intake and other related tasks.\nKey Responsibilities but not limited to:\nAdult Education Program Outreach & Recruitment:\nDevelop, implement, and continuously refine outreach and recruitment strategies in collaboration with Adult Literacy staff and other departments across the organization.\nCreate, maintain, and distribute outreach and promotional materials through multiple channels, including email campaigns, social media platforms, direct mailings, community-based distribution, and partner organizations.\nConduct in-person outreach activities, including street canvassing, community events, resource fairs, and presentations to promote Adult Literacy programs and increase enrollment.\nBuild and sustain relationships with community organizations, public agencies, educational institutions, and local stakeholders to expand awareness of and access to MRNY Adult Literacy programming.\nMaintain accurate records of outreach activities, community partnerships, and recruitment efforts, including the management of the program's partnership contact database.\nCollaborate with instructors and program staff to collect photos, videos, student stories, and other digital content that highlight program successes and support marketing, outreach, and social media campaigns.\nTrack, monitor, and evaluate the effectiveness of outreach and recruitment efforts, providing recommendations for improvement based on participation and enrollment trends.\nSocial Media & Digital outreach:\nDevelop and implement a social media strategy to promote MRNY’s Adult Literacy programs and increase student enrollment.\nCreate engaging content, including advertisements and posts, for platforms such as Facebook and Instagram.\nMonitor, analyze, and evaluate the performance, reach, and cost-effectiveness of social media campaigns, making recommendations for improvement.\nOther Administrative Support:\nSupport the management of program waitlists and student recruitment pipelines.\nCoordinate mass texting and other communication campaigns to support outreach and intake efforts.\nAdminister BEST Plus assessments to support students’ appropriate class placement.\nEnroll students into Adult Education classes using Salesforce and other program systems.\nProvide additional administrative support to ensure smooth program operations and student onboarding processes.\nTeam/Org Communication:\nParticipate in staff meetings, department meetings, organizational events, and cross-program initiatives as required.\nEngage in ongoing professional development, training, conferences, and learning opportunities aligned with program and funder expectations.\nCommunicate program challenges, student trends, and emerging needs to the Program Director and relevant staff.\nContribute to program planning, evaluation, and continuous improvement efforts.\nRespond promptly and professionally to emails, phone calls, and organizational communications.\nCollaborate with colleagues across departments to support organizational goals and student success. \nRequirements:\nEligible to work in the US \nFully bilingual (English/ Spanish) REQUIRED \nBachelor' s degree or Associate’s degree \n1-3 years of experience in marketing/communications, social media, and a demonstrated knowledge of the current digital landscape, and best practices. \nVery strong digital literacy skills with GSuite, Microsoft Office, Canva, Box, Zoom, and Google Voice, as well as social media platforms \nOccasional travel to other MRNY offices required\nOccasional evenings and weekends are required\nPossess a commitment to collective action and community organizing.\nHave experience working in a multi-cultural and multi-ethnic work environment\nSalary and Benefits:\nMRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days. The salary range for this position is from $29.20 to $30.23\nHow to Apply: Please attach your resume and cover letter and submit all documents to the Make the Road New York career center.\nMake the Road believes that social change is best achieved through grassroots community-based organizing that flows directly from and engages the community demanding the change. As a membership-based organization, we are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, criminal history, or Veteran status. 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