Banquet Manager for Conference/Convention Services

BANQUET MANAGER - FULL-TIME

The Joseph, a Luxury Collection Hotel, Nashville

Location: Nashville, Tennessee

Employment Type: Full-Time | Management

Department: Banquets

ABOUT THE JOSEPH

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.

The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

POSITION OVERVIEW

The Joseph is seeking an experienced, passionate, and service-driven Banquet Manager to lead our banquet operations and deliver extraordinary event experiences that reflect the sophistication and elegance of our luxury hotel.

As Banquet Manager, you will oversee the planning, coordination, and execution of banquet events, including weddings, corporate meetings, galas, receptions, private dining experiences, and other special occasions. You will lead and inspire a team of banquet professionals while ensuring flawless execution, operational efficiency, and exceptional guest satisfaction.

The ideal candidate is a hands-on hospitality leader who thrives in a dynamic luxury environment, possesses exceptional attention to detail, and takes pride in creating memorable experiences through thoughtful service and genuine hospitality.

At The Joseph, every event is an opportunity to create something extraordinary. We are looking for a leader who understands that true luxury is found in the details and that exceptional service begins with a passionate, engaged team.

YOUR ROLE

Banquet Operations & Event Execution

• Oversee all aspects of daily banquet operations, ensuring seamless execution of events from setup through breakdown.

• Coordinate and execute weddings, corporate functions, meetings, receptions, galas, private dinners, and other special events.

• Review Banquet Event Orders (BEOs), event contracts, timelines, diagrams, and special requests to ensure all event requirements are met.

• Partner closely with the Catering, Sales, Culinary, Stewarding, and Food & Beverage teams to ensure effective communication and flawless event execution.

• Conduct pre-event meetings and briefings to communicate service expectations, event details, and individual team responsibilities.

• Ensure banquet spaces are properly prepared, maintained, and presented according to luxury hotel standards.

• Anticipate guest needs, proactively resolve concerns, and provide personalized service throughout each event.

• Oversee event transitions, room setups, audiovisual coordination, and equipment requirements.

• Maintain flexibility and adaptability to accommodate last-minute changes while preserving exceptional service standards.

Leadership & Team Development

• Recruit, train, coach, develop, and supervise banquet team members, including banquet captains, servers, bartenders, and on-call associates.

• Create an engaging, positive, and supportive work environment that promotes teamwork, accountability, and professional growth.

• Prepare and manage banquet staffing schedules based on business levels, event requirements, and labor budgets.

• Conduct daily pre-shift meetings to reinforce service expectations, event details, safety practices, and hotel standards.

• Provide ongoing coaching, recognition, and constructive feedback to strengthen team performance.

• Ensure team members are properly trained in Forbes Travel Guide service standards, Marriott Luxury Collection brand expectations, and Makeready's Guiding Principles.

• Promote a culture of ownership, collaboration, and genuine hospitality.

• Address team member concerns and performance opportunities professionally and in partnership with People & Culture.

Luxury Service & Guest Experience

• Deliver exceptional, personalized service that consistently exceeds guest expectations.

• Maintain a visible leadership presence during banquet functions to ensure quality, consistency, and guest satisfaction.

• Build strong relationships with event hosts, meeting planners, and guests to ensure their vision is successfully executed.

• Demonstrate an elevated understanding of luxury dining service, banquet etiquette, and refined hospitality.

• Respond promptly and professionally to guest feedback, special requests, and service recovery opportunities.

• Ensure banquet service standards align with Forbes Travel Guide expectations and Marriott Luxury Collection brand standards.

• Lead by example through professionalism, polished presentation, and genuine care for guests and fellow team members.

Financial & Operational Management

• Manage banquet labor costs, productivity, and scheduling in alignment with departmental budgets and business demands.

• Monitor banquet expenses, operating supplies, equipment, and inventory to support financial performance.

• Assist with departmental budgeting, forecasting, payroll review, and financial reporting.

• Identify opportunities to enhance operational efficiency, control expenses, and improve profitability without compromising service quality.

• Ensure accurate event billing, consumption tracking, and coordination with the appropriate hotel departments.

• Maintain banquet equipment, furniture, linens, and operating supplies to ensure quality and readiness.

• Support revenue opportunities through thoughtful enhancements and collaboration with the Catering and Sales teams.

Safety, Compliance & Standards

• Ensure compliance with all applicable health, sanitation, food safety, and responsible alcohol service regulations.

• Maintain clean, organized, and safe banquet facilities and service areas.

• Follow all hotel policies, emergency procedures, and workplace safety standards.

• Ensure proper handling, storage, and maintenance of banquet equipment and supplies.

• Uphold Marriott, Forbes Travel Guide, and Makeready service and operational expectations.

WHAT YOU BRING

• Minimum of 3 years of banquet, catering, or food and beverage management experience, preferably within a luxury hotel or upscale hospitality environment.

• Previous experience supervising banquet teams and executing large-scale events, weddings, and corporate functions.

• Strong knowledge of banquet service styles, event setup requirements, food and beverage operations, and fine-dining service standards.

• Familiarity with Forbes Travel Guide service standards and Marriott Luxury Collection expectations is highly preferred.

• Proven leadership ability with a passion for coaching, mentoring, and developing hospitality professionals.

• Strong organizational, communication, and time-management skills.

• Ability to manage multiple events and competing priorities while maintaining exceptional attention to detail.

• Experience reviewing and executing Banquet Event Orders (BEOs), staffing plans, and event timelines.

• Working knowledge of labor management, scheduling, inventory control, and departmental financial performance.

• Proficiency with hotel event management systems, point-of-sale systems, and Microsoft Office applications.

• Professional appearance, polished communication, and a genuine passion for luxury hospitality.

• Ability to remain composed, solutions-focused, and adaptable in a fast-paced environment.

• Flexibility to work evenings, weekends, holidays, and extended hours based on event schedules and business needs.

• Ability to stand and walk for extended periods and perform the physical requirements associated with banquet operations, with or without reasonable accommodation.

BENEFITS & PERKS

At The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. We believe in creating an environment where our team members feel valued, supported, and empowered to grow both personally and professionally.

Eligible full-time team members enjoy access to a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• Life and Accidental Death & Dismemberment (AD&D) insurance

• Short-term and long-term disability coverage

• Voluntary hospital indemnity, accident, and critical illness insurance

• Optional legal assistance plan

• 401(k) retirement savings plan with company match

• Tuition reimbursement opportunities

• Paid maternity and paternity leave

• Childcare assistance matching program of up to $100 per month per child or eligible disabled spouse/parent

• Student loan repayment assistance of up to $150 per month

• SupportLinc Employee Assistance Program (EAP)

• Paid Time Off (PTO), with up to four weeks available during the first year

• Additional birthday PTO

• Annual volunteer PTO

• Exclusive team member discounts at participating Makeready hotels, restaurants, spas, and retail outlets

• Opportunities for professional development, leadership growth, and career advancement

All benefits are subject to eligibility requirements, plan provisions, and company policies.

WHY JOIN THE JOSEPH?

At The Joseph, we believe hospitality is an art, and our team members are the heart of every extraordinary experience we create.

As Banquet Manager, you will have the opportunity to lead a talented team, collaborate with passionate hospitality professionals, and play an essential role in delivering some of Nashville's most memorable events.

We are committed to cultivating a workplace where creativity is encouraged, leadership is celebrated, and every team member has the opportunity to make a meaningful impact.

If you are a passionate hospitality leader who thrives on creating exceptional experiences, inspiring others, and delivering luxury service at the highest level, we invite you to bring your talents to The Joseph.

EQUAL EMPLOYMENT OPPORTUNITY

Makeready LLC is an Equal Employment Opportunity employer committed to creating a diverse, inclusive, and welcoming workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Makeready LLC is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

Join The Joseph and help us create extraordinary experiences, one unforgettable event at a time.