{"id":1168611,"url":"https://alion.io/job/makeready-front-desk-agent","title":"Front Desk Agent","company":{"id":2298140,"name":"Makeready","domain":"makereadyexperience.com","url":"https://alion.io/company/makereadyexperience","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":4752},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-21T20:57:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-01T06:19:50Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.\nWe believe exceptional hospitality begins with meaningful human connection. As a Front Desk Agent, you will serve as the face of the hotel-creating memorable first impressions, delivering personalized service, and ensuring every guest feels welcomed, valued, and cared for throughout their stay. This role is ideal for a hospitality professional who thrives in a fast-paced environment while maintaining warmth, professionalism, and attention to detail.\nRequested Tasks\nWelcome guests with a warm, engaging, and professional demeanor during check-in and check-out experiences\nProvide personalized service while efficiently handling guest arrivals, departures, room assignments, and billing procedures\nAnswer guest questions regarding hotel amenities, services, dining options, local attractions, and transportation\nAnticipate guest needs and proactively resolve concerns to ensure a seamless and memorable stay\nMaintain an active and visible presence in the lobby, offering assistance and hospitality whenever needed\nAccurately process payments, cash handling, room charges, and adjustments in accordance with hotel procedures\nCoordinate with Housekeeping, Engineering, Valet, and other departments to ensure guest requests are fulfilled promptly\nMaintain confidentiality and security of guest information\nHandle guest requests, special accommodations, and service recovery situations with professionalism and urgency\nEnsure the front desk, lobby, and guest-facing areas remain organized, clean, and welcoming\nFollow all hotel policies, procedures, safety standards, and brand expectations\nRequested Capabilities\nPrevious hotel front desk, hospitality, or guest service experience preferred\nStrong communication and interpersonal skills with an approachable and polished presence\nPassion for delivering elevated guest experiences and personalized hospitality\nAbility to multitask and remain composed in a fast-paced environment\nStrong organizational skills and attention to detail\nComfortable using hotel property management systems, Microsoft Office, and related technology platforms\nFlexible schedule availability including mornings, evenings, weekends, and holidays\nAbility to problem-solve independently and exercise sound judgment\nAbility to stand and walk for extended periods throughout the shift\nAbility to occasionally lift and carry items weighing up to 25 pounds\nAbility to bend, reach, and move throughout guest-facing areas as needed\nAbility to work in a fast-paced environment while maintaining professionalism and poise\nAs part of Makeready, we offer a benefits experience designed with intention-supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.\nWe believe our best work happens when our people feel supported, seen, and set up to thrive-at work and beyond.\nOur Guiding Principles are the foundation of how we show up for one another and for our guests. They’re not rules to follow-they’re second nature to us, shaping how we think, act, and build together every day.\nMakeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.","description_format":"text","description_chars":4154,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T05:47:53Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.668,"p_room":0.9,"age_days":40,"expected_fill_days":61,"reasons":["conf:10","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/makeready-front-desk-agent","json_url":"https://alion.io/job/makeready-front-desk-agent.json","meta":{"generated_at":"2026-10-01T09:37:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":306,"day_limit":5000,"remaining_today":4694,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}