{"id":1168594,"url":"https://alion.io/job/makeready-front-desk-clerk","title":"Front Desk Clerk","company":{"id":2298140,"name":"Makeready","domain":"makereadyexperience.com","url":"https://alion.io/company/makereadyexperience","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":4752},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T20:31:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-27T12:24:41Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Steeped in tradition and infused with timeless Texas charm, The Menger Hotel seamlessly blends historic grandeur with modern comfort. Its beautifully preserved architecture and elegant interiors echo over 160 years of storied heritage. Located just steps from the Alamo, this Historic Hotels of America landmark stands as a true Texas icon.\nThe Front Desk Agent has a natural ability to brighten a room and create a warm, welcoming atmosphere from the moment a guest arrives. Approachable, attentive, and genuinely caring, this individual connects with guests in a meaningful way and helps create personalized experiences throughout their stay.\nAs one of the first and last points of contact for the hotel, the Front Desk Agent is responsible for creating a seamless arrival and departure experience while serving as a knowledgeable resource for the property and surrounding community. Their goal is to welcome guests, anticipate their needs, and encourage discovery of both the hotel and the local scene.\nRequested Tasks\nWarmly welcome guests upon arrival and create a positive first impression of the hotel.\nComplete all guest check-in and check-out procedures accurately and efficiently.\nAssign guest rooms based on reservations, preferences, availability, and property standards.\nReview room rates, accommodations, amenities, hotel services, and relevant property information during the check-in process.\nVerify payment methods, obtain proper authorization, and ensure credit card information is accurately maintained in accordance with established procedures.\nRespond to guest questions, requests, and concerns in a timely, professional, and thoughtful manner.\nAnticipate guest needs and provide personalized recommendations for hotel experiences, dining, entertainment, and local attractions.\nMaintain a strong knowledge of the property, surrounding neighborhood, and local area in order to confidently assist guests.\nAnswer incoming calls and assist with guest inquiries, requests, and general hotel information.\nCoordinate with Housekeeping, Engineering, Food + Beverage, Security, and other departments to ensure guest needs are addressed efficiently.\nAccurately maintain guest profiles, preferences, notes, and reservation information within the property management system.\nMonitor room status and communicate effectively with operational departments to support guest arrivals and departures.\nHandle guest concerns with patience, professionalism, and sound judgment, escalating issues to leadership when appropriate.\nSupport the resolution of billing questions, folio discrepancies, room concerns, and other guest-related matters.\nRequested Capabilities\nPrevious Front Desk, Guest Services, hospitality, customer service experience preferred.\nApproachable, personable, and naturally welcoming demeanor.\nGenuine passion for creating memorable guest experiences.\nPatient and understanding when responding to guest needs, concerns, and requests.\nStrong attention to detail and commitment to accuracy.\nDemonstrated sense of urgency with the ability to prioritize and resolve requests efficiently.\nStrong verbal and written communication skills.\nAbility to remain calm, professional, and solution-oriented in a fast-paced environment.\nAbility to build rapport with guests and confidently provide personalized recommendations.\nStrong organizational skills with the ability to manage multiple responsibilities simultaneously.\nComfortable using computers and learning property management, reservation, and payment systems.\nAbility to work collaboratively with team members across multiple departments.\nAbility to work a flexible schedule, including early mornings, evenings, weekends, and holidays based on business needs.\nAs part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.\nWe take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.\nMakeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.","description_format":"text","description_chars":4882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T05:47:53Z"}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.745,"p_room":1,"age_days":13,"expected_fill_days":40,"reasons":["conf:17","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/makeready-front-desk-clerk","json_url":"https://alion.io/job/makeready-front-desk-clerk.json","meta":{"generated_at":"2026-09-29T02:19:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1973,"day_limit":5000,"remaining_today":3027,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}