{"id":1168596,"url":"https://alion.io/job/makeready-full-time-spa-supervisor","title":"Full-time Spa Supervisor","company":{"id":2298140,"name":"Makeready","domain":"makereadyexperience.com","url":"https://alion.io/company/makereadyexperience","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":168000,"period":"year","method":"role_country_seniority_unknown","sample_n":6763},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T21:19:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-01T06:19:50Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"At The Joseph, we believe exceptional hospitality is found in the details-the thoughtful interactions, personalized experiences, and genuine care that leave a lasting impression. We are seeking an experienced and service-driven Spa Supervisor to join our Spa team and help deliver an elevated wellness experience reflective of our luxury standards.\nReporting directly to the Spa Director, the Spa Supervisor is a hands-on leadership position responsible for supporting the daily operation of the Spa while serving as a resource and role model for the Spa team. This position combines supervisory responsibilities with direct guest interaction, with approximately 70% of the role dedicated to Spa Concierge responsibilities.\nWhat You’ll Do\nAs Spa Supervisor, you will:\nSupport the Spa Director with the overall day-to-day operation of the Spa.\nLead by example in delivering warm, personalized, and anticipatory luxury service.\nManage spa bookings, appointments, modifications, and guest requests.\nAnswer incoming calls and provide knowledgeable, professional assistance regarding spa services, treatments, amenities, and availability.\nUtilize the Book4Time spa reservation platform to effectively manage appointments and guest information.\nWelcome guests and provide an exceptional experience throughout their Spa journey.\nMonitor guest satisfaction and assist with service recovery, resolving concerns thoughtfully, professionally, and with appropriate urgency.\nSupport the Spa Concierge/front desk operation, including check-in, check-out, appointment coordination, and daily administrative needs.\nAssist with team scheduling to ensure appropriate coverage based on business and operational needs.\nSupport inventory management, product organization, and assist with scheduling.\nPromote Spa retail products and services through genuine product knowledge and personalized recommendations.\nHelp maintain Spa presentation, cleanliness, organization, and readiness according to luxury and Forbes service standards.\nProvide coaching, guidance, and operational support to Spa team members.\nCommunicate effectively with Spa leadership and other hotel departments to ensure a seamless guest experience.\nAssist with opening and closing procedures and other daily Spa operational responsibilities as needed.\nWhat We’re Looking For\nThe ideal candidate will have:\nPrevious Spa experience, preferably within a luxury hotel, resort, or high-end spa environment.\nPrevious supervisory or leadership experience.\nExperience with or strong working knowledge of Book4Time.\nKnowledge and understanding of Forbes Travel Guide service standards and luxury hospitality expectations.\nExperience with inventory management and retail operations.\nPrevious experience creating or managing team schedules.\nExceptional guest service and interpersonal skills.\nStrong verbal and written communication skills.\nConfidence handling guest concerns and service recovery situations.\nStrong organizational skills and the ability to manage multiple priorities in a fast-paced environment.\nA collaborative leadership style and willingness to be hands-on in daily operations.\nA genuine passion for hospitality, wellness, and creating memorable guest experiences.\nBENEFITS & PERKS\nAt The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. Eligible hourly team members have access to a comprehensive collection of benefits, assistance programs, and perks, including:\nHealth & Wellness\nMedical, Dental & Vision Insurance\nLife, AD&D & Basic Life Insurance\nShort-Term & Long-Term Disability Coverage\nVoluntary Hospital, Accident & Illness Plans\nOptional Legal Plan\nSupportLinc Employee Assistance Program\nWellness Initiatives\nPet Insurance available for purchase\nFinancial & Family Support\n 401(k) Retirement Plan with Company Match\nTuition Reimbursement Program\nStudent Loan Repayment Assistance - up to $150 per month\nChildcare Assistance Match - up to $100 per month per child or eligible disabled spouse or parent\nPaid Maternity & Paternity Leave\nPaid Time Off\nOpportunity to earn up to four weeks of PTO within your first year\nAdditional Birthday PTO\nAnnual Volunteer PTO\nOpportunities to exchange eligible PTO for qualifying expenses, including education, dependent care, groceries, fitness/wellness, travel, HSA contributions, 401(k)/Roth 401(k) contributions, and more\nTeam Member Perks\nHotel, Restaurant, Spa & Retail Discounts at Makeready Collection and ZaZa properties\nTeam Member Referral Bonuses\nBirthday & Anniversary Recognition\nTeam Member Recognition with Rewards\nCulture Council participation and team engagement opportunities\nBenefit eligibility, enrollment requirements, PTO usage, company contributions, and other program terms are subject to applicable Makeready plan documents and guidelines.\nThe Opportunity\nThis role is ideal for someone who enjoys being both a leader and an active part of the guest experience. While the Spa Supervisor will support leadership, scheduling, inventory, retail, and operational responsibilities, approximately 70% of the position will involve Spa Concierge duties, including managing appointments, answering phones, communicating with guests, supporting service recovery, and assisting with the daily needs of the Spa front desk.\nAt The Joseph, we look for individuals who take pride in their craft, care deeply about the guest experience, and understand that luxury service is not simply about meeting expectations-it is about anticipating needs and creating moments that feel personal, effortless, and memorable.\nAs part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.\nWe take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.\nMakeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.","description_format":"text","description_chars":6733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T05:47:53Z"}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.743,"p_room":0.9,"age_days":21,"expected_fill_days":61,"reasons":["conf:10","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/makeready-full-time-spa-supervisor","json_url":"https://alion.io/job/makeready-full-time-spa-supervisor.json","meta":{"generated_at":"2026-10-02T01:51:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2394,"day_limit":5000,"remaining_today":2606,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}