{"id":1563722,"url":"https://alion.io/job/makeswift-senior-manager-revenue-operations","title":"Senior Manager, Revenue Operations","company":{"id":1768664,"name":"Makeswift","domain":"makeswift.com","url":"https://alion.io/company/makeswift","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":147000,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Looker","optional":false},{"name":"Machine Learning","optional":false},{"name":"Salesforce","optional":false},{"name":"Tableau","optional":false},{"name":"Semantic Search","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-28T01:16:14Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Welcome to the Agentic Commerce Era\nAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.\nThis role sits within the Revenue Operations organization and is responsible for translating go-to-market strategy into scalable processes, systems, and insights that improve pipeline health, customer outcomes, and revenue performance. As the AI-powered GTM technical landscape continues to evolve, this role will be instrumental in engineering the latest artificial intelligence and machine learning technologies to enhance GTM processes and decision-making, ensuring responsible implementation that drives measurable business impact.\nWhat You'll Do\nOperations Leadership & Strategy\nOwn the end-to-end Operations function across Sales, Partner and Customer Success\nAct as the operational partner to Sales and Customer Success leadership, enabling pipeline growth, customer retention and expansion growth through strong process, systems, and analytics.\nIdentify operational gaps across the full revenue lifecycle and proactively design solutions that scale with the business.\nPartner with Sales, Partner, Customer Success and Finance leadership to define and deliver on annual and quarterly revenue targets\nTranslate strategic initiatives into clear execution plans with defined milestones, owners, and success metrics.\nEvaluate business tradeoffs and model financial and operational impacts related to pipeline generation, retention, expansion, and partner programs\nPipeline, Forecasting & Territory Planning\nOwn pipeline management processes and cadences, ensuring consistent hygiene, visibility, and stage-gate discipline across the sales cycle.\nDrive forecast accuracy through disciplined methodology, regular pipeline reviews, and close partnership with sales leadership.\nLead territory/account planning in partnership with Sales leadership and Finance, ensuring equitable coverage and alignment to growth targets\nAnalytics, Reporting & Insights\nDefine and own core Sales, Partner and Customer Success KPIs, including pipeline coverage, win rate, forecast accuracy, quota attainment, retention, churn, expansion, adoption, and services utilization/capacity.\nBuild and maintain executive and operational dashboards that enable decision-making across Sales, Customer, and Revenue leadership.\nSupport QBR preparation and delivery - packaging performance data, trends, and risk/opportunity narratives for sales and customer leadership.\nProactively surface insights, risks, and opportunities from the data so that sales and customer teams can act on them, rather than waiting to be asked.\nPartner with Analytics and Business Systems to ensure data accuracy, metric consistency, and reliable reporting.\nTranslate complex sales data into actionable recommendations that influence business decisions. \nAnalyze trends in performance, pipeline development, win rates, forecasting accuracy, and revenue growth. \nCreate a culture of data-driven decision making throughout the sales organization\nSystems & Process\nOrchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems\nPartner with Business Applications to enhance automation, tooling, and system scalability across the sales and customer tech stack.\nPartner with Data Solutions to develop AI enabled dashboards and semantic search tools specific to GTM business needs \nDrive standardization and documentation of sales and customer processes, playbooks, and operating cadences.\nReduce manual effort and operational friction through thoughtful process design\nCross-Functional Collaboration & People Leadership\nWork closely with Sales, Finance, Analytics, Product, and Customer leadership to align pre- and post-sale operations with broader revenue processes\nPartner with Finance on forecasting, capacity planning, and compensation alignment for Sales and Customer Success teams.\nLead cross-functional operating cadences to drive alignment, surface risks, and ensure follow-through\nHire, lead, and develop a high-performing Sales & Customer Operations team spanning both sales-facing and customer-facing operations\nSet clear goals, performance expectations, and development plans aligned to business outcomes\nFoster a culture of accountability, operational excellence, and continuous improvement\nWho You Are\n6+ years of experience in sales operations, customer operations, revenue operations, business operations, strategy, or a related role in a SaaS or technology environment\n3+ years of people management experience, preferably leading senior individual contributors or managers\nStrong analytical skills with hands-on experience in financial modeling, Excel/Sheets, and BI tools (Looker, Tableau, or similar). \nExperienced in leveraging AI tools to solve reporting needs and building agents to perform repetitive tasks\nDeep understanding of the full revenue lifecycle, including pipeline management, forecasting, territory and quota planning, onboarding, retention, expansion, and services delivery\nExperience working with GTM Systems (Salesforce preferred; Gainsight or similar a plus)\nProven ability to scale sales and customer-facing teams through process, systems, and data\nStrong program management skills with the ability to manage multiple initiatives in a fast-paced environment\nExcellent communicator and stakeholder manager who builds trust across functions\nA thoughtful, execution-oriented leader with a revenue- and customer-first mindset\nWork Where You Thrive\nFor candidates based in the Austin metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.\n(Pay Transparency Range: $147,000.00 - $215,000.00)\nCompensation Transparency\nThe national base salary range for this role is posted above in this job post.\nFinal compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.\nWhere applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.\nInclusion and Belonging\nAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.\nWe are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.\nLearn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/\nIdentity Verification\nTo protect our candidates and company from fraudulent activity, our interview process includes a government ID and biometric verification via Persona, our trusted identity verification provider. All information is collected and processed securely in accordance with applicable privacy laws.\nProtect Yourself Against Hiring Scams: Our Corporate Disclaimer\nCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.\nBe advised:\nCommerce does not offer jobs to individuals who do not go through our formal hiring process.\nCommerce will never:\nrequire payment of recruitment fees from candidates;\nrequest personally identifiable information through unsanctioned websites or applications;\nattempt to solicit money from you as part of the hiring process or as part of an employment offer;\nsolicit money to complete visa requirements as part of a job offer.\nIf you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.","description_format":"text","description_chars":9096,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Design & Creative","Branding"],"lifecycle":[{"event":"open","at":"2026-10-01T05:19:18Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.813,"p_room":0.55,"age_days":28,"expected_fill_days":24,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/makeswift-senior-manager-revenue-operations","json_url":"https://alion.io/job/makeswift-senior-manager-revenue-operations.json","meta":{"generated_at":"2026-10-28T05:51:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768664},"rest":"https://alion.io/mcp/rest/get_company?id=1768664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmakeswift-senior-manager-revenue-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmakeswift-senior-manager-revenue-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmakeswift-senior-manager-revenue-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/makeswift-senior-manager-revenue-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmakeswift-senior-manager-revenue-operations"}]}