{"id":2496330,"url":"https://alion.io/job/malam-team-it-support-specialist","title":"IT Support Specialist","company":{"id":2833453,"name":"Malam Team","domain":"malamteam.com","url":"https://alion.io/company/malamteam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rishon LeZion, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T04:33:07Z","employer_posted_date":null,"last_verified_at":"2026-10-12T04:33:07Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"לחברה גדולה בראשון לציון דרוש/ה נציג/ת תמיכה טכנית למשרה מלאה, למתן שירות ותמיכה למשתמשי החברה.\nהתפקיד כולל תמיכה טכנית בתקלות מחשוב, תוכנה, חומרה וציוד היקפי. טיפול בתקלות הן באופן פרונטאלי והן מרחוק. כולל התקנה והגדרה של מחשבים.\nטיפול בתקלות בסביבת Windows ו-Microsoft 365, ניהול משתמשים והרשאות בסביבת Active Directory, תיעוד וטיפול בקריאות שירות בהתאם לנהלי העבודה ול-SLA.\n\nדרישות:\n - ניסיון קודם בתמיכה טכנית / Help desk - יתרון משמעותי.\n- היכרות עם Windows, Microsoft 365 ו-Active Directory.\n- ידע בסיסי בחומרת מחשבים, ציוד קצה ותקשורת.\n- יכולת טיפול עצמאית בתקלות ומתן תמיכה פרונטלית.\n- תודעת שירות גבוהה, יחסי אנוש טובים ויכולת עבודה בצוות.\n- אחריות, סדר ויכולת למידה. המשרה מיועדת לנשים ולגברים כאחד.","description_format":"text","description_chars":709,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T04:33:07Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.41,"p_room":0.35,"age_days":25,"expected_fill_days":8,"reasons":["seen:25","velocity","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/malam-team-it-support-specialist","json_url":"https://alion.io/job/malam-team-it-support-specialist.json","meta":{"generated_at":"2026-11-06T11:23:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20696,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2833453},"rest":"https://alion.io/mcp/rest/get_company?id=2833453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmalam-team-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmalam-team-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmalam-team-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/malam-team-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmalam-team-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2496330}},{"tool":"search_jobs","arguments":{"company":"malamteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2496330},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}