{"id":2001776,"url":"https://alion.io/job/malomatia-engineer-openai-chatbot-support","title":"Engineer - OpenAI & Chatbot Support","company":{"id":1129,"name":"Malomatia","domain":"malomatia.com","url":"https://alion.io/company/malomatia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":95000,"period":"year","method":null,"sample_n":16562},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot Studio","optional":false},{"name":"LLM","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Semantic Search","optional":false},{"name":"Semantic Search","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Next.js","optional":true},{"name":"Python","optional":true},{"name":"React.js","optional":true},{"name":"Semantic Kernel","optional":true}],"status":"live","first_seen_at":"2026-10-07T11:05:13Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T21:53:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are looking for an Engineer - OpenAI & Chatbot Support to operate, monitor, troubleshoot, and continuously improve enterprise generative-AI and chatbot services. The role focuses on service availability, response-quality investigation, knowledge-base operations, prompt and configuration support, integration troubleshooting, responsible-AI controls, and SLA-driven production support.\n Role Responsibilities:\nMonitor chatbot and generative-AI services for availability, latency, errors, usage, and operational health.\nTriage and resolve incidents involving conversation flows, model endpoints, prompts, knowledge retrieval, APIs, authentication, and dependent services.\nInvestigate inaccurate, incomplete, unsafe, or irrelevant chatbot responses and document evidence-based corrective actions.\nMaintain approved prompts, system instructions, chatbot topics, knowledge sources, configuration records, and version history.\nSupport retrieval-augmented generation workflows, content ingestion, indexing, access controls, and knowledge refresh activities.\nValidate releases and configuration changes across development, testing, and production environments.\nAnalyse logs, traces, user feedback, and usage metrics to identify recurring issues and improvement opportunities.\nApply approved responsible-AI, privacy, security, content-safety, and human-escalation controls.\nCoordinate with application, Data & AI, security, cloud, and business teams for L2/L3 escalation and problem resolution.\nMaintain operational SOPs, known-error records, support knowledge articles, test evidence, and service reports.\nUnderstand and usage on prompt engineering\nTechnical Skills:\nAzure OpenAI or comparable enterprise LLM services; deployment, configuration, endpoint, and operational support awareness • Microsoft Copilot Studio, Azure Bot Service, Bot Framework, or comparable chatbot platforms. • RAG concepts, document ingestion, chunking awareness, vector and semantic search, grounding, and knowledge-base maintenance. • Prompt configuration, conversation flows, fallback handling, escalation paths, response-quality testing, and version control. • REST APIs, JSON, authentication, connectors, webhooks, and troubleshooting of dependent application integrations. • Logging, tracing, analytics, content filtering, privacy controls, access controls, and responsible-AI operational practices.\nIncident, problem, change, release, SLA, runbook, and knowledge-management practices.\nGood To Have:\nExperience with Azure AI Search and enterprise knowledge bases.\nExposure to Semantic Kernel or agent orchestration frameworks.\nExperience with LLM observability, evaluation, or prompt-testing tools.\nRelevant Microsoft Azure, AI, or ITIL certifications.\nExposure to on front end stacks link next.js, react js.\nExperience on Python \n Qualification:\nBachelor's or Bachelor degree in Computer Science, Data Engineering, Information Systems, or a related field.\nSoft Skills:\nStrong analytical, problem-solving, and troubleshooting skills.\nExcellent communication and documentation abilities.\nAbility to work independently and collaborate effectively across technical and service-management teams.\nCustomer-focused mindset with disciplined ownership of incidents, requests, and operational commitments.","description_format":"text","description_chars":3275,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-07T11:47:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/malomatia-engineer-openai-chatbot-support","json_url":"https://alion.io/job/malomatia-engineer-openai-chatbot-support.json","meta":{"generated_at":"2026-10-11T23:39:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1129},"rest":"https://alion.io/mcp/rest/get_company?id=1129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmalomatia-engineer-openai-chatbot-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmalomatia-engineer-openai-chatbot-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmalomatia-engineer-openai-chatbot-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/malomatia-engineer-openai-chatbot-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmalomatia-engineer-openai-chatbot-support"}]}