{"id":1499459,"url":"https://alion.io/job/malvern-panalytical-customer-service-engineer-3","title":"Customer Service Engineer","company":{"id":1930159,"name":"Malvern Panalytical","domain":"malvernpanalytical.com","url":"https://alion.io/company/malvernpanalytical","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":820},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-21T04:27:30Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Job title - Customer Service Engineer\nLocation - UK - West Midlands - Home working\nRole benefits - Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!\nPartners in Discovery. Together, we achieve more.\nAbout the role\nAre you able to Install, repair and maintain our complex Market leading instrumentation across the UK?\nAre you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!\nIn this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.\nWhat you will bring to the role:\nIndependently diagnoses and resolves customer instrument issues, ensuring accurate and effective service\n\nDelivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.\n\nMaintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.\n\nOffers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities.\n\nManages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines\n\nContinuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts\n\nAbout you:\nQualifications in Electronics, Chemistry to HND, or equivalent level.\n\nDemonstrable experience of working on customer sites.\n\nProven experience in a customer field service environment advantageous but not essential.\n\nExperience of working with X-Ray based scientific instrumentation is an advantage.\n\nProven experience in a customer field service environment preferable\n\nCurrent, full UK driving licence.\n\nRequired to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays\n\nWhy you should join us:\nBe a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.\n\nDrive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place\n\nBe a key member of our team in our amazing offices\n\nGym discounts\n\nVolunteering days and much more\n\nAbout us - Malvern Panalytical, Micromeritics and SciAps.\nTogether we are a powerful and highly complementary combination of market leading technologies.\nWe are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.\nMalvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.\nMicromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.\nSciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.\nWe have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.\nWe are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.\nWe are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.\nMalvern Panalytical, Micromeritics & SciAps\nYour Partners in Discovery\nMalvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. 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