{"id":1499433,"url":"https://alion.io/job/malvern-panalytical-customer-support-engineer","title":"Customer Support Engineer","company":{"id":1930159,"name":"Malvern Panalytical","domain":"malvernpanalytical.com","url":"https://alion.io/company/malvernpanalytical","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":195000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-19T00:00:00Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-21T17:02:15Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":124},"description":"Malvern Panalytical is the world's leading provider of laboratory and process measurement technology. Our devices are used in quality control, process control and R&D for structural, element and physical analysis. The areas of application range from building materials and metals to pharmaceutical and biotechnological products and nanomaterials. Our clients in the field of R&D are mainly customers in the academic environment (chemistry, biology, geology, mineralogy, crystallography, physics, materials science, materials development) and the high-tech industry (pharmacy, life science, steel, cement, petrochemicals, semiconductors, solar).\nROLE: Customer Support Engineer (m/f/d)\nREPORTING TO: Customer Support Team Leader\nLocation: Switzerland / Wädenswil\nFrom tabletop till floor standing, our analytical systems and solutions help the world’s top researchers do ground-breaking work on the small things that make big things possible. We’re after enquiring minds, imaginative thinkers, and proud geeks. Those who are irresistibly drawn to hard problems others can’t crack. Those who are always thinking ‘what if…’. Does this sound like you? Then read on….\nWhat's the job?\nIn your new role, you will be responsible for the installation, maintenance and repair of our systems. You will join the Customer Success team, and report directly into the Customer Support Team leader\nWhat are your responsibilities?\nExecute established Malvern Panalytical Support Group procedures.\nEnsure overall customer satisfaction.\nTimely execute assigned service orders\nBe an ambassador of customer support excellence on site and support with problem diagnosis and system repairs.\nSupport customers with necessary training\nManage tools and stock.\nTravels as needed to fulfil the above responsibilities.\nYour Profile\nBSc Electronics, Chemistry, Physics, Mechatronics or comparable\nFlexible and customer-oriented,\nStrong problem-solving skills,\nExcellent social and communication skills,\nFluent in English, French and German,\nMust be proficient with Microsoft Office software,\nGood knowledge of IBM-compatible computers and their operating systems as well as previous knowledge of a business management system, such as SAP and SalesForce/ ServiceMax, would be an advantage,\nWilling to travel within the country and occasionally internationally.\nValid driving license for cars\nSo if you are the person we are looking for, we’ll give you:\nParticipation in a vibrant and multicultural international team of committed, bright, highly motivated and passionate specialists with an excellent dynamic working atmosphere.\nThorough induction and continuous training\nFirst-hand exposure to the life science industries, including pharma and biotechnology\nA function where you will shape the future and be part of a great team in an international, high-tech environment\nCompetitive benefits package\nCompany vehicle\nAbout us - Malvern Panalytical, Micromeritics and SciAps.\nTogether we are a powerful and highly complementary combination of market leading technologies.\nWe are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.\nMalvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.\nMicromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.\nSciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.\nWe have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.\nWe are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.\nWe are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.\nMalvern Panalytical, Micromeritics & SciAps\nYour Partners in Discovery\nMalvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.","description_format":"text","description_chars":5472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-09-30T03:30:55Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.247,"p_room":0.28,"age_days":124,"expected_fill_days":36,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/malvern-panalytical-customer-support-engineer","json_url":"https://alion.io/job/malvern-panalytical-customer-support-engineer.json","meta":{"generated_at":"2026-10-22T04:14:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1930159},"rest":"https://alion.io/mcp/rest/get_company?id=1930159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmalvern-panalytical-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmalvern-panalytical-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmalvern-panalytical-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/malvern-panalytical-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmalvern-panalytical-customer-support-engineer"}]}