{"id":1410141,"url":"https://alion.io/job/mama-money-office-experience-manager","title":"Office Experience Manager","company":{"id":57414,"name":"Mama Money","domain":"mamamoney.co.za","url":"https://alion.io/company/mama-money","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":302},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T14:35:42Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-27T04:29:23Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Who we are\nMama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond.\nWhat started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save and manage money - on their own terms, at a socially fair price.\nMama HQ is in Cape Town. We’re 159 people strong, representing 19 countries across Africa, Asia, the UK and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better.\nOur culture reflects that same commitment. We look after our team the way we want them to look after our customers. “Just be lekker!” means we trust our talented, diverse people to do what’s right and make it happen - simply and with heart.\nThe Role:\nWe’re moving into our first company-owned office building, and we’re looking for an Office Experience Manager to make it a great place to work - and keep it that way.\nThis is a hands-on role at the heart of the Mama Money office. You’ll own the day-to-day experience of our office, from how it looks and feels to how smoothly everything runs.\nYou’ll manage our office suppliers and partners, coordinate our external facilities support, oversee office operations, support events and onboarding, and constantly look for ways to make the experience better for our team.\nYou’ll be the eyes and ears of the office. You’ll notice when something isn't right, take ownership and make sure it gets sorted. You don't need to be the person fixing the air conditioner or repairing the plumbing - but you do need to know when something is wrong, who to call, how quickly it needs to be resolved and whether it has actually been sorted.\nWe’re looking for someone warm, energetic, organised and highly proactive. Someone who enjoys creating great environments for people, has high standards and gets things done.\nAs our Office Experience Manager, you will:\nOwn the office experience: Take day-to-day ownership of the office and make sure it is welcoming, functional, well maintained and a great place to work.\nBe the go-to person for anything office-related.\n\nMaintain high standards across shared spaces, meeting rooms, kitchens and communal areas.\n\nRegularly walk the office, spot what needs attention and make sure it gets sorted.\n\nLook for ways to continually improve the office experience.\n\nManage facilities & suppliers: Act as the main point of contact with our external Facilities Manager.\n\nIdentify maintenance, building and technical issues and coordinate their resolution.\n\nKeep track of outstanding issues and follow through until they are resolved.\n\nManage relationships with cleaning, catering, security, maintenance and other service providers.\n\nSource quotes, manage orders and hold suppliers accountable for quality and service.\n\nCoordinate regular check-ins with our facilities partner and ensure nothing falls through the cracks.\n\nCreate a great team experience: Help create a warm, welcoming and well-organised office environment.\n\nSupport onboarding by ensuring new starters have everything they need on day one.\n\nSupport company events, celebrations and team activities.\n\nWork with People & Talent on initiatives that bring the Mama culture to life in the office.\n\nPay attention to the small details that make people feel looked after.\n\nKeep the office running smoothly: Manage office supplies, equipment, stock and procurement.\n\nOwn office budgets, invoices and day-to-day operational spend.\n\nCoordinate furniture, equipment, office moves and reconfigurations as we grow.\n\nPartner with IT, People & Talent and other teams where office operations overlap.\n\nMaintain simple systems and processes that keep the office organised and running smoothly.\n\nKeep improving: Look for practical ways to improve how the office works.\n\nIdentify opportunities to make the office more efficient, sustainable and enjoyable.\n\nBring ideas and energy to how we use the space as the team grows.\n\nHelp us build the standards and ways of working for our first company-owned office.\n\nWhat we’re looking for\n5+ years’ experience in office management, workplace operations, hospitality, events or a similar role.\n\nExperience managing suppliers, contractors and service providers.\n\nStrong organisation and attention to detail.\n\nExperience managing budgets, procurement and operational spend.\n\nExcellent communication and relationship-building skills.\n\nThe ability to manage multiple priorities and work independently.\n\nA practical, hands-on approach and a willingness to get into the detail.\n\nHigh standards and genuine pride in creating great environments for others.\n\nExperience working with facilities, property or building management is advantageous.\n\nMost importantly, you’re someone who notices things. You care about how people experience the office, you have the energy to make things happen, and you follow things through to the end.\nWhat success looks like:\nThe office feels welcoming, organised, well cared for and distinctly Mama.\n\nThings get fixed and issues don't sit unresolved.\n\nOur facilities partner and suppliers are well managed and held accountable.\n\nThe office runs smoothly without employees having to think about everything happening behind the scenes.\n\nNew starters feel welcomed and set up from day one.\n\nEvents and office initiatives are well organised and feel effortless.\n\nOffice spend is well managed and delivers value.\n\nThe team enjoys being in the office.\n\nLeadership can trust that the office is in good hands.","description_format":"text","description_chars":5584,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-09-28T19:03:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":27,"expected_fill_days":148,"reasons":["conf:0","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/mama-money-office-experience-manager","json_url":"https://alion.io/job/mama-money-office-experience-manager.json","meta":{"generated_at":"2026-10-27T04:49:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57414},"rest":"https://alion.io/mcp/rest/get_company?id=57414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmama-money-office-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmama-money-office-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmama-money-office-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mama-money-office-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmama-money-office-experience-manager"}]}