{"id":1246542,"url":"https://alion.io/job/mammoet-business-application-support-analyst","title":"Business Application Support Analyst","company":{"id":1800365,"name":"Mammoet","domain":"mammoet.com","url":"https://alion.io/company/mammoet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"Summary Of The Role\n\nBusiness Application Support Analyst\n\nWorking in Pasir Gudang, Malaysia\n\nThe Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.\n\nWe are seeking a candidate who has exposure to SAP S4 and Success Factors, as experience with these platforms will be a significant aspect of the role.\n\nKey Responsibilities\n\nWHAT YOU'LL BE DOING\n\nApplication Support:\nProvide second-level support for business applications.\nTroubleshoot and resolve application-related issues.\nEscalate complex issues to higher-level support and/or suppliers when necessary.\nUser Assistance:\nAssist users with application-related queries and provide training as needed.\nDevelop user guides and documentation for applications.\nSystem Maintenance and Monitoring:\nPerform regular maintenance and updates on business applications.\nMonitor application performance and ensure system stability.\nCollaboration:\nWork closely with IT teams, developers, and business units to implement and improve applications.\nParticipate in project teams to deliver new applications or enhancements.\nDocumentation and Reporting:\nMaintain accurate records of support requests and resolutions.\nGenerate reports on application performance and support activities.\nContinuous Improvement:\nIdentify opportunities for process improvements and application optimizations.\nStay up-to-date with industry trends and best practices.\n\nWhat You'll Need\n\nBachelor's degree in Computer Science, Information Technology, or related field. or experiences in a related field.\n2-3 years of experience working with and supporting SAP S4/Success factors. 2-3 years of experience supporting operations-based systems, including dispatch, planning, and invoicing, is preferred.\nProven experience in application support or a similar role.\nStrong technical skills and familiarity with business application software.\nExcellent problem-solving and analytical abilities.\nStrong communication skills, both written and verbal.\nAbility to work independently and as part of a team.\nCustomer-focused with a proactive approach to support.\n\nPreferred Skills\n\nKnowledge of specific business applications relevant to the organization.\nSAP / CRM / Office 365 / Sharepoint / Teams / \nUnderstanding of ITIL/ISM or other IT service management frameworks.\nExperience in utilizing ticketing systems (TOPdesk or other similar) \n\nWANT TO KNOW MORE\n\nIf you're a dynamic individual driven by results and dedicated to achieving operational excellence, we invite you to apply for the Business Support Application Analyst position at Mammoet Malaysia Bhd SDN\n\nTake a look at mammoet.com\n\n#mammoetcareers\n\n#ITjobs\n\n#madeformammoet","description_format":"text","description_chars":2912,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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