Field Application Engineer

岗位职责 / Responsibilities

- Develop feasible on-site implementation and technical solutions based on customer application scenarios and product capabilities.

- Complete on-site condition assessments before project implementation, identifying risks related to terrain, network, power supply, communication, positioning, installation, and environment.

- Establish and continuously optimize processes for site survey, installation, configuration, commissioning, and acceptance.

- Guide agents/distributors in developing project implementation plans and review their on-site solutions.

- Train agent personnel through hands-on training, demonstration projects, accompanied implementation, and on-site coaching, enabling them to independently complete site surveys, deployment, commissioning, acceptance, and basic troubleshooting.

- Assess the implementation capability of agents' technical staff and drive agents to progressively achieve independent delivery capability.

- Lead agents in completing on-site implementation for key or first-batch projects, and gradually hand over execution work to the agents.

- Resolve on-site issues involving system configuration, communication, positioning, equipment operation, and application scenario adaptation.

- When agents are unable to resolve issues, travel to customer sites to assume FAE responsibilities, completing fault diagnosis, issue recovery, and internal resource coordination.

- Compile on-site information, logs, test results, and reproduction conditions, and escalate to Technical Support, Failure Analysis, or R&D teams.

- Summarize implementation experience across different countries, scenarios, and agents to form replicable solutions and best practices.

- Collect on-site requirements and product gaps, providing improvement suggestions to Product, R&D, and Quality teams.

任职要求 / Requirements

- Bachelor's degree or above; majors in Automation, Robotics, Electronics, Electrical Engineering, Communications, Computer Science, Mechatronics, or related fields preferred.

- Capable of hardware-software system integration and joint debugging; able to understand the relationships among devices, Apps, cloud platforms, networks, and the on-site environment.

- Able to conduct site surveys, solution design, installation and commissioning, fault diagnosis, and project acceptance.

- Strong hands-on skills; able to use common tools and test equipment for installation, inspection, and basic repairs.

- Strong on-site teaching ability; able to clearly explain implementation methods, operating standards, and decision-making logic to agents.

- Good customer communication and on-site adaptability; able to prioritize under pressure and drive issue resolution.

- Strong English listening, speaking, reading, and writing skills; able to conduct technical communication with overseas agents and customers.

- Willing to accept frequent domestic and international business travel.

- Hold a valid driver's license.