{"id":1785407,"url":"https://alion.io/job/mammotion-field-application-engineer","title":"Field Application Engineer","company":{"id":176646,"name":"Mammotion","domain":"mammotion.com","url":"https://alion.io/company/mammotion","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"C","score":63,"open_postings":55,"ghost_share":0.527,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T05:49:27Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-13T16:13:06Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"岗位职责 / Responsibilities\n1. On-Site Technical Support & Troubleshooting / 现场技术支持与故障诊断 Responsible for on-site installation, base station/boundary deployment guidance, mapping setup, and troubleshooting for robotic lawn mowers and smart garden tools in Japan, South Korea, and Thailand. Promptly respond to and resolve technical post-sales and field usage issues for local distributors and dealers. \n负责日韩泰区域内智能割草机器人及庭院工具的现场安装、基站/边界部署指导、地图建立引导与故障排查。快速响应并解决当地代理商/经销商的技术售后与现场使用问题。\n2. Technical Training for Channel & After-Sales Teams / 渠道与售后团队技术培训 Conduct regular technical training on product features, operation, app connectivity, common fault diagnostics, and maintenance for distributors, dealers, and after-sales service centers across Japan, South Korea, and Thailand to establish local service standards. Coordinate with HQ on distributor KPI evaluations. 针对日韩泰三地的代理商、经销商及售后服务网点，定期开展产品功能、操作使用、APP 连接、常见故障诊断与维修保养的技术培训，建立当地服务规范。配合总部对代理商的 KPI 考核。\n3. Scenario Validation & On-Site Testing / 场景验证与测试落地 Perform on-site mapping validation and product adaptability testing tailored to unique lawn environments in Japan, South Korea, and Thailand (e.g., narrow lawns, complex terrain, steep slopes). 针对日本、韩国及泰国特有的庭院环境（如狭长草坪、复杂地形、多坡度等场景），配合进行现场建图验证与产品适配性测试。\n4. Information Collection & Data Feedback / 信息收集与数据反馈 Collect field machine operation logs, environmental anomaly data, and hardware/software fault info. Seamlessly interface with HQ FAE/R&D teams to ensure issue closure and drive product iterations. 收集一线机器运行日志（Log）、环境异常数据及软硬件故障信息，与总部 FAE / 研发团队无障碍对接，跟进问题闭环并驱动产品迭代。\n5. Technical Support for Sales & Trade Shows / 技术护航与市场展会支持 Collaborate with local sales and DIY channel teams to provide technical demonstrations, new product trial promotions, and technical support at offline trade shows and exhibitions. 配合当地销售与 DIY 渠道团队进行前期技术演示、新品试用推广及线下展会的技术保障。\n任职要求 / Requirements\n1. Educational Background / 专业背景\nBachelor’s degree or above in Electronic Engineering, Automation, Mechatronics, Robotics Engineering, Telecommunications, or related fields. 电子工程、自动化、机电一体化、机器人工程、通信工程等相关专业本科及以上学历。\n2. Experience Requirements / 经验要求\n1+ years of experience in FAE, technical support, or on-site after-sales service.\nExperience in robotic lawn mowers, smart home appliances/service robots, outdoor smart hardware, or DIY power tools is preferred.\n1 年以上 FAE、技术支持或现场售后服务经验; 有割草机器人、智能家电/服务型机器人、户外智能硬件或 DIY 动力工具行业经验者优先。\n3. Professional Skills / 专业技能要求\nHardware & Hands-On Skills: Familiar with electromechanical structures and circuit fundamentals; hands-on capability in circuit board testing, wiring troubleshooting, and component assembly/disassembly/replacement.\n硬件与动手能力: 熟悉机电结构与电路基础，具备电路板检测、线束排查及零部件拆装/更换的实际动手能力。\nSoftware & App Debugging: Proficient in using debugging tools and end-user apps; able to guide customers and distributors through system connection, OTA firmware updates, and parameter tuning.\n软件/APP 调试与操作: 熟练掌握相关产品调试工具与用户端 APP，能指导客户与代理商完成系统连接、固件升级（OTA）及参数调优。\nTroubleshooting & Log Collection: Logical troubleshooting mindset; capable of guiding on-site system log retrieval and compiling standardized fault reports for HQ.\n故障定位与日志收集: 具备清晰的故障排查思路，能够指导现场抓取系统日志（Log）并整理规范的故障报告提交给总部。\n4. Language Proficiency / 语言能力\nJapanese: Business fluent or native (ability to communicate seamlessly with local clients and partners). 日语: 商务流利及以上（能够无障碍与日韩泰当地客户及合作伙伴沟通）。\nEnglish/Chinese: Business fluent; ability to communicate seamlessly with HQ R&D and FAE teams. 英语或中文: 商务流利，能够无障碍与总部（Headquarters）研发及 FAE 团队对接沟通。\nBonus: Ability to communicate in Korean is a plus. / 能够用韩语进行交流为加分项。\n5. Soft Skills & Travel / 综合素质与出差\nExcellent on-site communication skills, independent problem-solving ability, and a strong service mindset. Ability to undertake short-term international travel within Japan, South Korea, and Thailand.\n具备优秀的现场沟通能力、独立解决问题能力及很强的服务意识; 能够适应日韩泰区域内的短期跨国出差。","description_format":"text","description_chars":3844,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Upper-Intermediate (B2)","optional":true},{"language":"Japanese","level":"All levels","optional":false},{"language":"Chinese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Garden & Outdoor Living","Domestic & Household Robotics"],"lifecycle":[{"event":"open","at":"2026-10-03T17:24:53Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.601,"p_room":1,"age_days":20,"expected_fill_days":79,"reasons":["conf:0","stale_co","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mammotion-field-application-engineer","json_url":"https://alion.io/job/mammotion-field-application-engineer.json","meta":{"generated_at":"2026-10-13T16:53:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176646},"rest":"https://alion.io/mcp/rest/get_company?id=176646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmammotion-field-application-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmammotion-field-application-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmammotion-field-application-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mammotion-field-application-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmammotion-field-application-engineer"}]}