{"id":1896741,"url":"https://alion.io/job/managed-it-services-singapore-services-support-specialists-it-support","title":"SERVICES SUPPORT SPECIALISTS (IT SUPPORT)","company":{"id":261339,"name":"Managed IT Services Singapore","domain":"managedit.sg","url":"https://alion.io/company/managedit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2000,"max":2800,"currency":"SGD","period":"month","gross":true,"usd_annual":26268},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Key Responsibilities:\nAs part of our support team, you will provide first-level technical support to our small business clients.Your day-to-day duties will include:\nFirst-Level Support: Responding to support tickets, emails, and phone calls, and providing remote assistance to end users\nTroubleshooting: Diagnosing and resolving issues with Windows and macOS workstations, Microsoft 365 (Outlook, Teams, OneDrive, Office), printers, and peripheral devices; assisting with password resets and accountaccess\nNetworking & VPN: Troubleshooting connectivity issues, including VPN setup and access\nEscalation: Escalating complex issues with complete troubleshooting notes and findings\nDevice Deployment: Preparing, configuring, and deploying new computers and devices; performing workstation replacements, hardware upgrades, and standard software installations\nOn-Site Support: Performing on-site maintenance and providing user assistance at client offices\nDocumentation: Maintaining accurate IT asset records, ticket updates, resolution notes, and closing tickets within agreed service levels\nRequirements:\nMinimum GCE 'O' Level or equivalent qualification\nPrior relevant working experience is an advantage - we hire for attitude and train for skill\nBasic understanding of Windows 10/11 and Microsoft 365 fundamentals\nUnderstanding of computer hardware and peripherals\nBasic networking knowledge (IP addressing, DNS, DHCP, Wi-Fi connectivity,VPN concepts)\nStrong troubleshooting and problem-solving skills; able to work independently\nGeneral cybersecurity awareness\nGood communication and interpersonal skills; service-oriented and willing to be a team player\nSingaporeans and Permanent Residents only\nApplication:\nInterested applicants are invited to apply by submitting your resume (in PDF format) citing contact information, qualifications, working experience, expected remuneration and earliest start date to \n\nWe regret that only shortlisted candidates will be notified.\nAbout Us:\nManaged IT Asia is a Singapore-based, full-service Managed IT Services Provider specializing in supporting small businesses (up to 100 users). From Managed IT, cloud solutions, and data backups to IT security and VoIP telephony, we are dedicated to providing top-tier IT outsourcing and support. You can find out more about our services at https://managedit.asia / https://managedit.sg\n\nWhy Join Us?\nYou don't have to be the most technically savvy or the most experienced. We value you for who you are. We are looking for an individual with a great attitude, a strong willingness to learn, and, most importantly, a readiness to become a valued member of our work family. Transport and mobile phone allowances are provided.\nSkills\nMicrosoft 365, Troubleshooting, Microsoft Office, Windows 10, Remote User Support, L1 Support, ICT, WiFi, Hardware, Ticketing, Client Service Oriented, Laptops, Printers, Computer Support, VPN Network, Networking, Cybersecurity, Microsoft Teams, DNS, Technical Support","description_format":"text","description_chars":3003,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-05T08:28:00Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.72,"p_room":0.55,"age_days":28,"expected_fill_days":21,"reasons":["seen:28","win:tail","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":26268,"is_top_pay":false},"html_url":"https://alion.io/job/managed-it-services-singapore-services-support-specialists-it-support","json_url":"https://alion.io/job/managed-it-services-singapore-services-support-specialists-it-support.json","meta":{"generated_at":"2026-11-03T05:01:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6770,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":261339},"rest":"https://alion.io/mcp/rest/get_company?id=261339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanaged-it-services-singapore-services-support-specialists-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanaged-it-services-singapore-services-support-specialists-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanaged-it-services-singapore-services-support-specialists-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/managed-it-services-singapore-services-support-specialists-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanaged-it-services-singapore-services-support-specialists-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1896741}},{"tool":"search_jobs","arguments":{"company":"managedit.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1896741},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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