{"id":2016310,"url":"https://alion.io/job/management-square-chef-de-projet-responsable-solution-crm-microsoft-dynamics","title":"Chef de Projet / Responsable Solution CRM (Microsoft Dynamics)","company":{"id":3908566,"name":"Management 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sommes à la recherche d'un(e) :\n\nChef de Projet / Responsable Solution CRM\n- Accompagner le cadrage et le déploiement du CRM Microsoft Dynamics \n- Assurer l'interface entre les équipes métiers, la DSI et l'intégrateur \n- Comprendre et structurer les besoins exprimés par les différentes Business Units \n- Identifier les écarts entre les processus existants et le Core Model CRM Groupe \n- Challenger les demandes métiers afin de distinguer les besoins réellement nécessaires des demandes de confort \n- Défendre autant que possible l'utilisation du standard Microsoft Dynamics \n- Limiter les développements spécifiques et les surcouches inutiles \n- Challenger les propositions fonctionnelles et techniques de l'intégrateur \n- Sécuriser les arbitrages entre besoins métiers, contraintes IT et standards Groupe \n- Garantir la cohérence globale de la solution entre les différentes Business Units \n- Accompagner l'harmonisation des processus CRM \n- Coordonner les différentes parties prenantes du projet \n- Suivre les phases de conception, développement, recette et déploiement \n- Participer au pilotage des risques, dépendances, jalons et points de blocage \n- Contribuer à la conduite du changement et à l'adoption de la solution \n- Préparer la transition entre la phase projet et le RUN \n- Accompagner la réversibilité vers les équipes de support \n- Sécuriser le transfert de connaissances vers les équipes qui assureront ensuite la TMA et le support.\n\nProfil recherché\n- Le consultant devra disposer d'une expérience significative sur des projets Microsoft Dynamics CRM, idéalement dans des environnements complexes, multi-entités ou internationaux. \n Il devra disposer d'un(e) : \n- Solide expérience en pilotage de projets Microsoft Dynamics CRM \n- Expérience de déploiement de CRM à l'échelle d'une organisation complexe \n- Bonne compréhension des problématiques de Core Model \n- Expérience de travail avec des intégrateurs \n- Capacité à accompagner l'adoption 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