{"id":3763121,"url":"https://alion.io/job/mancosa-senior-system-support-administrator","title":"Senior System Support Administrator","company":{"id":2493935,"name":"Mancosa","domain":"mancosa.co.za","url":"https://alion.io/company/mancosa","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T09:01:07Z","employer_posted_date":null,"last_verified_at":"2026-11-02T09:01:07Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Introduction\nMANCOSA, a DHET-registered and CHE-accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.\nDuties & Responsibilities\nSENIOR SYSTEMS SUPPORT ADMINISTRATOR\n\nCORE PURPOSE MANCOSA is seeking a skilled and proactive Senior Systems Support Administrator to join our team. This role requires an experienced professional with a strong background in supporting and managing Software-as-a-Service (SaaS) solutions. The ideal candidate will demonstrate technical expertise, problem-solving capabilities, and a commitment to delivering excellent system support to meet organisational needs. We invite candidates with a passion for technology and a proven track record in SaaS support to apply and join our dynamic and innovative team.\nCORE FUNCTIONS \nSystem Support and Maintenance: Provide high-level technical support for SaaS applications, including monitoring system performance, resolving issues, and ensuring system availability and reliability.\nIncident and Problem Management: Diagnose, troubleshoot, and resolve complex system issues while ensuring minimal disruption to users and business operations.\nUser Support: Serve as an escalation point for advanced user inquiries and provide guidance, training, and resources to end-users to maximize system efficiency.\nVendor Liaison: Collaborate with SaaS vendors to address service requests, system upgrades, and customisations.\nData Integrity and Security: Ensure data accuracy and security by implementing and monitoring compliance with relevant policies, procedures, and best practices.\nSystem Enhancements: Proactively identify opportunities for process improvement and assist in implementing new features or upgrades to optimise SaaS performance.\nDocumentation: Maintain detailed documentation of system configurations, processes, and support activities.\nReporting: Preparing and distribute, monthly reports on system usage and performance.\nSKILLS AND COMPETENCIES \n*Certifications in relevant SaaS platforms (e.g., HubSpot, Microsoft 365, ServiceNow).\n*Experience with APIs, scripting, or system integrations.\n*Background in supporting enterprise-level SaaS implementations.\n*Proven experience in a systems support or administrator role, with a focus on SaaS solutions.\n*Strong understanding of cloud-based software platforms and integration methodologies.\n*Proficiency in troubleshooting technical issues and working with vendors to resolve escalated incidents.\n*Knowledge of security and compliance standards related to SaaS applications.\n*Familiarity with ITIL practices for incident, problem, and change management.\n*Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.\n*Experience with tools such as ticketing systems, monitoring dashboards, and user management platforms.\n\nDesired Experience & Qualification\nQUALIFICATION (S) *Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.","description_format":"text","description_chars":3069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education"],"lifecycle":[{"event":"open","at":"2026-11-04T18:59:05Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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